Visa Communication Specialist (VCS)

CGI • Washington, DC

4d • $26

About The Position

CGI Federal is looking for outgoing, experienced Visa Communication Specialist to join our team. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast-paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift. Your future duties and responsibilities: The Visa Communication Specialist provides support to the Government Visa Supervisor at the Special Issuance Agency (SIA) by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The Visa Communication Specialist shall perform, but not limited to, the following: Utilize phone and email to resolve questions with applicants Data enter, look-up files Assists counter services when required Interface with visa applicants at SIA information counter desks and will-call. Ensure appointment is scheduled and review visa application for completeness and supporting documentation prior to adjudication. Screen customer documents at check in and information desks provide the correct application, photo and fee information. Copy customer’s identification. Distribute Passports envelopes to the correct applicant. Perform Quality Control in verifying that application data matches visa processing data Answer inquiries from visa applicants Assists the Government Visa Supervisor with Congressional, Headquarters, and White House Inquiries Liaises in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel Drives to Embassies and other locations, as required, in order to conduct required job duties Assist in training lower other Visa Support in the essential job functions, helping to constantly improve the training process/procedure. Required to actively participate with teams for continuous quality improvement and production workflow

Requirements

• Bachelor’s Degree (or) 4 years of experience as a Support Associate Level I or II (or) 4 years of experience performing customer service support functions, and;
• Quality Control experience in verifying that application data matches Passport processing data or similar QC experience, and;
• Two (2) years of general office experience, including;
• Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook, and;
• Must meet all qualifications requirements of the Support Associate Level I
• Ability to effectively and politely interface with public
• Ability to demonstrate excellent customer service and data entry skills
• Must be able to work independently
• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone
• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements
• US Citizenship is required

Nice To Haves

• Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
• International Passport experience.

Responsibilities

• Utilize phone and email to resolve questions with applicants
• Data enter, look-up files
• Assists counter services when required
• Interface with visa applicants at SIA information counter desks and will-call.
• Ensure appointment is scheduled and review visa application for completeness and supporting documentation prior to adjudication.
• Screen customer documents at check in and information desks provide the correct application, photo and fee information.
• Copy customer’s identification.
• Distribute Passports envelopes to the correct applicant.
• Perform Quality Control in verifying that application data matches visa processing data
• Answer inquiries from visa applicants
• Assists the Government Visa Supervisor with Congressional, Headquarters, and White House Inquiries
• Liaises in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel
• Drives to Embassies and other locations, as required, in order to conduct required job duties
• Assist in training lower other Visa Support in the essential job functions, helping to constantly improve the training process/procedure.
• Required to actively participate with teams for continuous quality improvement and production workflow

Benefits

• CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible professionals
• Additional benefits determined by your Service Contract Act:
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees