Emergency Communication Specialist

Children’s Hospital of Philadelphia•Philadelphia, PA

2d•$27 - $34•Onsite

About The Position

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview This is a Full-Time, rotating shifts opportunity with the Transport team in the Philadelphia campus. The ideal candidate has experience in EMT - Med Tech/ dispatch. Knowledge of communication platforms and various technology including radio consoles preferred. Hospital/healthcare experience preferred. This is a rewarding position with attractive benefits including paid time off, flexibility, financial security and much more. The Emergency Communication Specialist works under the direction of the Program Manager. They receive transport requests, and participates in the coordination and efficient management of patient transfers. This includes notification of the transport team, coordinating the mode of transport, and working within numerous departmental data entry systems. Operates a variety of communication equipment, including radio consoles, telephones and computer systems. Acts as a central communication source for the department while performing essential functions within the CHOP institution such as, Emergency Department Referral calls, Campus Wide Emergency Response Plan (Trauma Transports, CODE Blue Activations, Medical Emergencies, Emergency Department Resuscitations, Emergency Department patient screen process, PICU Tier activations, helicopter communication, and helipad clearance.

Requirements

High School Diploma / GED - Required
This individual must have the ability to remain calm in stressful situations.
This individual must possess a clear, strong speaking voice and have a strong medical terminology understanding.
Flexible, cooperative, outstanding interpersonal and customer service skills is essential.
Computer entry experience and good typing skills are necessary.
The ability to multi-task and have strong prioritization skills is required.
Ability to efficiently collect key data points from a variety of information sources to ensure accuracy.

Nice To Haves

experience in EMT - Med Tech/ dispatch
Knowledge of communication platforms and various technology including radio consoles preferred.
Hospital/healthcare experience preferred.
Previous experience in a health related field - Preferred
Related transport communication experience - Preferred
Emergency Medical Technician (EMT) (Pennsylvania) - Pennsylvania Department of Health - upon hire - Preferred

Responsibilities

Participates in the efficient management of patient transfers
Triages incoming/outgoing request and arranges for immediate transfers in/out of the hospital
Demonstrates proper completion of patient triaging templates based off chief complaint for transports, consults, referrals and emergent notification requests
Transfer/assists calls to the designated Emergency Transport Communication Coordinator/ Facilitator and Medical Command Physician
Works with bed management to assist with the coordination of bed assignments/admissions to the hospital
Partners with Emergency Transport Communication Coordinator/Facilitator regarding appropriate triage, accepting service, team composition and mode of transport
Liaison between referring hospital, transport team and accepting CHOP service
Enters/obtains patient demographics into computer based systems during initial call for transport process
Updates all departmental logs, Trauma Activations, ED Resuscitation, Code Blue and Rapid Response
Updates departmental database for each transport and referral request.
Utilizes departmental notification templates.
Responsible for activation and initiation of campus wide Emergency response plan
Responsible for activation and initiation of numerous hospital downtime streams
Operates a variety of communication equipment
Acts as a central communication source for all components of the transport process
Coordination and efficient management of campus wide emergency response notifications
Monitor the haste system; Philadelphia fire board for trauma activations
Triages and acts decisively for Emergent Situations described in the hospital “Campus Wide Emergency Response Plan”; CODE Line, patient and non-patient medical emergencies