Virtual Teller

Peoples Bank • Wilmington, OH

3d

About The Position

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies through the Interactive Teller Machine Virtual Center.  Will have the ability to process teller transactions, introduce clients to bank products and services, assist customers with maintenance request, and resolve customer service issues. Tellers are willing to work a flexible schedule to accommodate the possible extended operating hours and business needs of the ITM Virtual Center.

Requirements

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Excellent verbal and written communication skills.
• Trustworthy and confidential behavior is essential in this role.
• Positive and professional attitude.
• Punctual, present, and excellent work ethic at scheduled time(s).
• Proven team player.
• Must be able to travel to attend internal education and meetings which in some circumstances may include overnight stay.
• Reliable transportation to arrive to and from ITM call center.
• Presentable via video chat/display while maintaining Bank and Retail Standards
• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Reliable transportation to arrive to and from ITM call center.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times through the Interactive Teller Machine Virtual Center.
• Develop and retain the virtual customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence, problem resolution, while maintaining a positive demeanor.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Receives checks and cash virtually for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Maintain a working knowledge of the complete line of products and services offered.
• Deliver efficient results by handling client’s needs with the shortest wait times necessary.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Will perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees