Virtual Sales and Lead Management Assistant

FAITHWORKS TOTAL GROUNDS MAINTENANCE, LLC

26d•Remote

About The Position

Faithworks Total Ground Maintenance, LLC is a property maintenance company based in Central Florida, providing lawn maintenance, janitorial services, pressure washing, and facility support services for residential, commercial, and municipal properties. As our company continues to grow, we are seeking a reliable and detail-oriented Virtual Sales & Lead Management Assistant to help manage incoming leads, prepare basic estimates, and maintain our sales pipeline. This role supports our sales manager and leadership team by ensuring customer inquiries are handled quickly and professionally. We are looking for a highly organized Virtual Assistant who can manage incoming sales inquiries, prepare simple service estimates in accordance with company pricing guidelines, and maintain accurate sales records. You will not be responsible for setting pricing or negotiating contracts. Instead, you will follow established pricing guides and templates to prepare estimates and support the sales process. This position is fully remote and open to international applicants with strong English communication skills.

Requirements

Strong written and spoken English
Previous experience as a Virtual Assistant, Sales Assistant, or Customer Support Representative
Excellent organization and attention to detail
Comfortable working with spreadsheets and CRM systems
Ability to learn estimating templates and follow pricing guidelines
Reliable high-speed internet connection
Ability to work during U.S. Eastern Time business hours

Nice To Haves

Experience supporting sales teams
Experience in preparing service estimates or proposals
Familiarity with CRM systems or service scheduling software
Experience in service-based industries (cleaning, landscaping, property maintenance, home services)
Strong problem-solving and organizational skills

Responsibilities

Respond to inbound leads from website forms, email, and phone messages
Gather necessary information from potential customers (service needed, property address, photos if required)
Enter and update customer information in the CRM system
Prepare and send estimates using company pricing guidelines and templates
Look up property information using online tools (Google Maps, Zillow, or county property sites)
Ensure estimates are clear, professional, and sent promptly
Follow up with potential customers regarding estimates
Track proposals sent and maintain follow-up reminders
Help convert leads into scheduled jobs
Maintain accurate records of leads, estimates, and job status
Update spreadsheets and CRM records
Keep sales activity organized for the sales manager
Schedule site visits for the sales manager when needed
Assist with preparing documents for larger commercial bids
Communicate with the internal team via Slack and email