Virtual Pharmaceutical Sales Manager

Syneos Health, Inc•Bridgewater, NJ

48d•Remote

About The Position

We are looking for a talented individual to join our team as a Virtual Sales Manager in our Engagement Center. If you are known for your exceptional leadership, we would love to hear from you! The Engagement Center Virtual Sales Manager is responsible for developing and leading Engagement Center staff through virtual sales and support initiatives. The role serves as a champion for maximum productivity and quality control for all customers and products provided. In this exciting opportunity, you are a great fit if you can… Supervise virtual team and support activities to ensure team meets client's strategies and objectives inclusive of achieving performance forecasts and meeting risk metrics Responsible for coaching, providing feedback and performance management to help meet key KPI's and revenue goals Analyze team trends or patterns to identify areas of improvement and implement a plan to effectively drive productivity and sales Provide guidance to virtual representatives to assist with customer service and problem-solving skills with staff and HCPs Work with compliance to keep abreast of the regulations, state requirements, and other factors that affect the day-to-day activities of the team Ensure compliant adherence to Syneos and client policies and procedures Review SLAs and ensure they are maintained in accordance with contractual obligations Responsible for managing timely expense reporting, managing meal spend and for monitoring PTO Works with direct supervisor to manage budget, cost, invoices, and project financial results Responsible for working with recruiting to fill in vacancies, identify top talent, and in managing team turnover Responsible for interviewing, onboarding, and ensuring timely completion of assignments per contract business rules Works with direct supervisor to modify IC plan design/changes and ensure accurate quarterly IC calibration Develop a structured, repeatable, and regular communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progresses, competitive issues, and ongoing training Keep management informed of individual and team performance in addition to insights and solutions Recognize when and what information should be communicated to external stakeholders to ensure we create a positive value narrative in support of Syneos services Responsible for strategic account management and execution of business meetings Create a winning collaborative team culture that rewards accomplishments and encourages the advancement and retention of productive employees Leverage business relationships to generate positive feedback from business partners and convey mutual value to all internal and external stakeholders while helping to resolve complex issues as needed Collaborate with the AM and the Analytics and Reporting team to identify, formulate and provide directional guidance to help with the long-term growth of the program Collaborate with appropriate key stakeholders as opportunities arise Lead with a growth mindset with the ability to be strategic and solution oriented Identify potential leads and act as a conduit for Business Development

Requirements

Bachelor's degree minimum
5+ years of B2B or Pharmaceutical Sales experience (Virtual/Inside sales experience is a major plus)
2+ years of supervisory or management experience preferably in a virtual sales environment
Pharmaceutical industry experience with pharmaceutical/medical call center environment
Experience leading specialty or rare disease teams, ensuring strategic alignment, operational excellence, and compliance with regulatory standards
Experience managing complex and demanding client relationships, demonstrating resilience and professionalism while delivering exceptional service
Experience engaging in high-level strategic and scientifically informed discussions with clients and internal stakeholders to drive alignment and influence decision-making
Strong leadership skills, business acumen skills, decision making skills
Effective time management and organizational skills
Superior communication and presentation skills
Strong leadership and organizational skills with the ability to effectively coach and motivate a team to meet expectations and achieve goals
Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools

Responsibilities

Supervise virtual team and support activities to ensure team meets client's strategies and objectives inclusive of achieving performance forecasts and meeting risk metrics
Responsible for coaching, providing feedback and performance management to help meet key KPI's and revenue goals
Analyze team trends or patterns to identify areas of improvement and implement a plan to effectively drive productivity and sales
Provide guidance to virtual representatives to assist with customer service and problem-solving skills with staff and HCPs
Work with compliance to keep abreast of the regulations, state requirements, and other factors that affect the day-to-day activities of the team
Ensure compliant adherence to Syneos and client policies and procedures
Review SLAs and ensure they are maintained in accordance with contractual obligations
Responsible for managing timely expense reporting, managing meal spend and for monitoring PTO
Works with direct supervisor to manage budget, cost, invoices, and project financial results
Responsible for working with recruiting to fill in vacancies, identify top talent, and in managing team turnover
Responsible for interviewing, onboarding, and ensuring timely completion of assignments per contract business rules
Works with direct supervisor to modify IC plan design/changes and ensure accurate quarterly IC calibration
Develop a structured, repeatable, and regular communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progresses, competitive issues, and ongoing training
Keep management informed of individual and team performance in addition to insights and solutions
Recognize when and what information should be communicated to external stakeholders to ensure we create a positive value narrative in support of Syneos services
Responsible for strategic account management and execution of business meetings
Create a winning collaborative team culture that rewards accomplishments and encourages the advancement and retention of productive employees
Leverage business relationships to generate positive feedback from business partners and convey mutual value to all internal and external stakeholders while helping to resolve complex issues as needed
Collaborate with the AM and the Analytics and Reporting team to identify, formulate and provide directional guidance to help with the long-term growth of the program
Collaborate with appropriate key stakeholders as opportunities arise
Lead with a growth mindset with the ability to be strategic and solution oriented
Identify potential leads and act as a conduit for Business Development