Virtual Outbound Agency Sales Support Specialist
About The Position
National General, part of The Allstate Corporation, offers home, auto, accident, and health insurance, along with other specialty niche insurance products, through a network of independent insurance agents and directly to consumers. The Independent Agency Sales Support Specialist supports National General's growth initiatives by executing outbound agency engagement and sales support activities. This individual contributor role is focused on execution, delivery, and consistent visibility into activity, progress, and results, playing a key role across campaign-based outreach, agency support initiatives, and test-and-learn efforts designed to expand agency participation and product adoption.
Requirements
- Experience working in a B2B, agency, sales support, or outbound contact environment
- Strong verbal and written communication skills with the ability to engage professionally with external partners
- Demonstrated ability to manage high-volume outreach or execution work with urgency
- Strong organizational skills, including detailed tracking and documentation
- High School Diploma or GED
- 0-2 years experience
Nice To Haves
- Experience working with independent insurance agencies and knowledge of Property & Casualty products
Responsibilities
- Execute outbound outreach to independent insurance agencies as part of assigned campaigns and initiatives
- Conduct professional, consultative B2B conversations to communicate product value and next steps
- Work efficiently through assigned call lists and engagement activities with urgency and attention to detail
- Support multiple concurrent sales support initiatives, including call campaigns, pilot programs, prospecting campaigns, and re‑engagement efforts for inactive or under‑penetrated agencies
- Secure agreement for follow‑up qualification or handoff to internal sales or agency support partners
- Execute assigned tasks within defined workflows in a dynamic, test-and-learn environment
- Adapt to new processes, tools, and engagement models as initiatives evolve
- Serve as the primary outbound point of contact for agencies during assigned outreach initiatives
- Address common questions and objections using approved messaging and guidelines
- Maintain a professional, consistent agency experience that supports long‑term relationship building and product adoption
- Partner with internal teams to ensure timely and effective follow-through after agency engagement
- Maintain highly detailed and accurate records of outreach activity, agency responses, and outcomes in designated systems
- Track performance against call volume expectations, outreach targets, and initiative timelines
- Produce regular activity and status updates highlighting outreach progress, risks, trends, and follow‑up needs
- Ensure accuracy and completeness of records to enable visibility and downstream execution
- Ensure compliance with company policies, regulatory requirements, and data privacy standards
- Safeguard Personally Identifiable Information (PII) and maintain data integrity across systems
- Identify and escalate data issues, risks, or compliance concerns as appropriate
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
