Virtual Customer Care Rep

Lennar

About The Position

Virtual Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners Regularly exercise sound judgment and discretion when working with homeowners and trade partners Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 Proactively remedy any trade partner scheduling, communication, or payment related issues Ability to understand manufacturer recommendations for use and application of their products Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits Review and certify the completion of each home within their community. Manage, supervise and direct all aspects of customer relations for an assigned community. Conduct field meetings with trade partners, construction staff and sales staff as needed. Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Requirements

High School Diploma or equivalent required, or equivalent work experience
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
Valid Driver’s License with good driving record
Valid auto insurance coverage
Advanced knowledge of scheduling, budgeting and document management
Ability to read and interpret blue prints
Computer literacy and proficient in MS Office products (Word and Excel)
Excellent follow-up, communication (written and verbal) and time management skills
Contacts Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages.
Must be able to work in construction environment under all weather conditions.
Finger dexterity may be required to operate a computer keyboard and calculator.

Nice To Haves

Bachelor’s degree in related field preferred

Responsibilities

Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
Regularly exercise sound judgment and discretion when working with homeowners and trade partners
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
Proactively remedy any trade partner scheduling, communication, or payment related issues
Ability to understand manufacturer recommendations for use and application of their products
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
Review and certify the completion of each home within their community.
Manage, supervise and direct all aspects of customer relations for an assigned community.
Conduct field meetings with trade partners, construction staff and sales staff as needed.
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Benefits

robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
up to $30,000 in Adoption Assistance
up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
significant Home Purchase Discounts
Everyone’s Included Day