Virtual Clinical Educator

Inizio Engage•Yardley, PA

4d•Remote

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. To deliver virtual or telephonic educational support to identified patients, and caregivers, in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Requirements

Current US RN License
Associates Degree/Bachelors/BSN or equivalent work related experience
Preferred minimum of 3 years’ experience working in a specific disease state or related field
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly
Must have stable, reliable, high speed home internet.
Must have a designated separate home office space that is quiet and away from distractions
Ability to join frequent meetings and calls without disruption or disconnecting

Responsibilities

To provide inbound/outbound non-promotional disease state related educational support to identified customers as directed by the client company
To present virtual educational programs to Patients/Caregivers in accordance with client procedures
Conducting inbound/outbound medication adherence support to patients and or caregivers
Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or scripts
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend virtual meetings, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.

Benefits

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)

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