Virtual Clinical Educator

Inizio Engage • Yardley, PA

2d • Remote

About The Position

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions. We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey. This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends. Collecting demographic data and disposition for reimbursement services and literature fulfillment To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe Develop and strengthen relationships with key customers To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio To constantly consider new and innovative approaches that potentially develop new partnership opportunities Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team Maintain all company equipment and materials in accordance with company instructions Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required. Perform other duties as requested What do you need for this position? Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Requirements

• Current US healthcare professional license: RN
• Associates Degree/Bachelors/BSN
• Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks

Responsibilities

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
• Conducting outbound medication adherence support to patients and or caregivers.
• Collecting demographic data and disposition for reimbursement services and literature fulfillment
• To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree