Virtual Clinical Educator (Outbound RN)

Inizio Engage • Yardley, PA

1d • Remote

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions, and Medical Affairs businesses. Are You Burnt Out from Clinical or Bedside Work? We understand that after years of high-pressure, fast-paced clinical or bedside work, it’s easy to feel burnt out. If you’re looking for a change and seeking a role with a lighter patient touch and a more balanced work-life schedule, this might be the perfect opportunity for you. What You Might Be Looking For: A Break from High-Pressure Clinical Environments: Tired of dealing with chaotic schedules, weekends, and overtime? This role offers a more predictable work schedule—no more scrambling for shifts. A More Balanced Lifestyle: If you're seeking a role that provides better work-life balance and less physical exhaustion, this role can offer that stability. Remote Flexibility: Looking for a remote position where you can work from the comfort of your home and manage your work independently? If you are comfortable working autonomously, with minimal face-to-face interaction with patients this role may be a fit for you! What This Role Involves: In this position, you’ll be able to leverage your healthcare knowledge and skills in a supportive, non-clinical setting. This role is remote, meaning you'll need to be self-motivated and comfortable working independently without the typical face-to-face interactions of clinical settings. The primary focus of this role is to deliver inbound or outbound telephonic educational support to identified patients, caregivers, Healthcare Professionals, and their staff within primary care or specialist facilities. The goal is to support education and engagement related to a designated disease state, meeting all relevant standards as set by the company and Clinical Manager. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Requirements

• Current US healthcare professional license (RN)
• Associate’s Degree/Bachelor’s/BSN or equivalent work-related experience
• Effective communication skills with a strong focus on outbound calling and follow-up
• Ability to manage multiple calls and priorities simultaneously with minimal disruption
• Proficiency with call center telephone technology
• Organizational skills to track and document interactions and follow-up activities
• A self-starter attitude with high personal motivation to achieve goals and meet objectives
• Evidence of ongoing professional development and commitment to lifelong learning

Nice To Haves

• 3+ years’ experience working in a specific disease state or related field (preferred)

Responsibilities

• Conducting outbound calls to provide non-promotional disease-state-related educational support to identified customers as directed by the client company
• Providing outbound/inbound support for therapy and/or medical device product education, including but not limited to supplemental injection/infusion/inhalation training support or technique
• Proactively reaching out to Healthcare Professionals/Patients/Caregivers to present virtual educational programs in accordance with client procedures
• Conducting outbound medication adherence support to patients and caregivers, ensuring consistent follow-ups to support positive health outcomes
• Scheduling and enrolling patients and caregivers into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• Collecting and managing demographic data and disposition for product, sample, reimbursement services, and literature fulfillment
• Maintaining high standards of customer service by adhering to program talking points or scripts and leveraging live video conferencing software as applicable
• Ensuring compliance by using only approved materials provided by Inizio or by the client, without changes, copying, or distribution
• Participating in training by attending and completing all required courses and competency assessments, maintaining a high standard of performance
• Building and nurturing relationships with key customers, acting as a trusted resource for disease-related education
• Collaborating across healthcare sectors to develop and provision services that benefit customers and support the client’s goals
• Driving innovation by considering new approaches that could create new partnership opportunities
• Completing administrative responsibilities such as daily computer updates, weekly activity summaries, emails, and time reporting in a timely and accurate manner
• Maintaining equipment and materials according to company standards and instructions
• Adhering to all policies and procedures set by Inizio and the client, ensuring compliance at all times

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree