Virtual Chief Center Operator (CCO)

Kumon

49d•Remote

About The Position

Are you passionate about student success and interested in growing your leadership skills in a virtual environment? Do you enjoy working directly with families, supporting daily center operations, and collaborating with the team. If so, this is an exciting opportunity to join Kumon as a Chief Center Operator (CCO) supporting our Virtual Company-Owned Centers. This role is part of the New Business Development Department. At Kumon, we are dedicated to helping students reach their full potential through our proven learning method. The Chief Center Operator plays a key role in the day-to-day execution and support of virtual center operations, working under the direction of the Center Instructor (CCI). This role is ideal for someone who is eager to grow, contribute operationally, and support center success in a remote setting.

Requirements

Bachelor’s degree required; degree in education or a related field preferred.
Experience working with students, families, or educational services; prior Kumon experience strongly preferred.
Ability to work effectively in a virtual, remote environment, including comfort with video conferencing platforms and digital tools.
Strong communication skills, including the ability to explain concepts clearly to families and students.
Demonstrated organizational and time-management skills.
Ability to follow direction, execute plans, and collaborate closely with leadership.
Alignment with the Kumon mission and a strong student-first mindset.

Nice To Haves

Spanish language fluency preferred for candidates supporting EFL populations (based on center needs).

Responsibilities

Support the daily operations of assigned Virtual Company-Owned Centers under the guidance of the CCI.
Conduct parent orientation and assessment meetings, including follow-up communication and ongoing family support.
Assist with lesson planning and managing enrollment growth within assigned subject and enrollment targets.
Support instructional quality by monitoring virtual classes, assisting with device checks, and ensuring students and families understand virtual learning tools (e.g., Zoom, Kumon Connect).
Collaborate with CCI to ensure compliance with Kumon instructional, operational, and customer service standards.
Communicate effectively with families, instructors, and CCI to address questions, concerns, and operational needs.
Support center scheduling, coordination, and administrative tasks related to virtual center operations.
Participate in training, meetings, and professional development opportunities as required.

Benefits

Quality Medical, Dental, and Vision Coverage
Prescription Drug Plan
401k Retirement Savings Plan with generous company match and 2 year vesting schedule
Flexible Spending Accounts for Health Care, Dependent Care, and Commuting Expenses
Company Paid Basic Life Insurance and AD&D
Company Paid Short and Long Term Disability Plans
Plentiful Paid Time Off and Company Paid Holidays
Funding of Professional Development
Employee Assistance Program
Kumon Tuition Discount
Service Award Program
And much more…