Virtual Care Coordinator (Overnight | Contract) - VCC 25-34369

NavitsPartners•New York, NY

8d•$26 - $26

About The Position

The Virtual Care Coordinator supports virtual and remote patient care operations through telehealth and remote monitoring services. This role plays a critical part in promoting patient safety, clinical quality, and efficient care delivery by monitoring patients, supporting telemedicine workflows, and collaborating with interdisciplinary clinical and technical teams. The position requires strong communication skills, technical proficiency, and the ability to work independently during overnight hours.

Requirements

Strong verbal and written communication skills
Ability to navigate multiple technology platforms simultaneously
Proficiency with telehealth and remote monitoring systems
Experience using electronic medical records (EMR/EHR)
Strong interpersonal and collaboration skills
Ability to prioritize tasks, problem-solve, and exercise sound judgment
Customer-focused mindset with a professional demeanor
Minimum 3 years of direct patient care experience
Experience with telehealth and/or remote patient monitoring
Experience with quality improvement, data collection, and outcomes tracking
Ability to identify and escalate changes in patient condition or behavior
Experience collaborating with interdisciplinary clinical teams

Nice To Haves

Experience developing or supporting telehealth workflows, protocols, or policies preferred
Bachelor’s degree in a health-related field is a plus

Responsibilities

Monitor patients remotely for safety, clinical needs, and behavioral changes
Support hospital-based telemedicine services and virtual consultations
Triage and assign cases for virtual observation and monitoring
Document patient observations, behaviors, interventions, and escalations accurately
Identify and promptly report changes in patient condition or safety concerns to appropriate clinical staff
Monitor telehealth consult orders, scheduled visits, and follow-up appointments
Ensure telehealth sessions begin and end on time without technical disruptions
Provide real-time technical and workflow support to clinical teams (“white glove” support)
Maintain operational databases, utilization reports, response times, and quality metrics
Assist with early warning sign monitoring (e.g., vital signs, catheter and line days)
Participate in quality assurance activities, peer reviews, and case evaluations
Identify trends, risks, and quality issues and assist with corrective action planning
Collaborate with leadership on telehealth workflows, policies, and program improvements
Train new staff on telehealth platforms, workflows, and documentation standards
Serve as a liaison between providers, nursing staff, technology teams, and vendors
Maintain compliance with HIPAA, privacy, and information security standards
Submit shift reports and participate in staff meetings and team briefings
Maintain punctuality, professional conduct, and adherence to departmental policies