Virtual Care Coordinator (Onsite) - 25-34370

NavitasPartners • New York, NY

10d • $28 • Onsite

About The Position

"Navitas Healthcare, LLC" is seeking Virtual Care Coordinator for an exciting job in New York, NY.

Requirements

• Minimum of 3 years of direct patient care experience
• Experience with telehealth or remote patient monitoring technologies
• Strong clinical observation skills with the ability to identify early warning signs
• Proficiency with electronic medical records (Epic preferred)
• Demonstrated ability to collaborate effectively with interdisciplinary healthcare teams
• Excellent communication, documentation, and problem-solving skills
• Ability to manage multiple technology platforms simultaneously
• Experience with quality improvement, outcomes measurement, and data collection

Nice To Haves

• Experience developing or supporting telehealth policies and workflows
• Background in quality assurance and program evaluation
• Ability to identify barriers and benefits related to telehealth implementation
• Strong ability to explain telehealth concepts to clinicians and patients
• Cultural competence, including consideration of language access, disability, and accessibility in virtual care

Responsibilities

• Perform continuous remote patient monitoring to support patient safety, clinical stability, and fall/injury prevention
• Provide real-time virtual observation and promptly escalate changes in patient condition or behavior to nursing or medical staff
• Triage and assign patients for virtual monitoring and observation services
• Support hospital-based telemedicine services, including scheduled virtual consults and follow-up visits
• Monitor Epic telehealth consult orders to ensure timely initiation and completion of sessions
• Accurately document patient observations, interventions, and escalation actions in accordance with organizational policies
• Conduct quality assurance activities and participate in peer reviews of virtual care programs
• Analyze utilization data, quality metrics, response times, and performance trends
• Identify concerning patterns and assist with corrective action planning
• Maintain operational databases and submit utilization and assignment reports each shift
• Provide training and support to clinical staff on telehealth workflows, platforms, and documentation standards
• Deliver high-level (“white glove”) technical and workflow support to physicians and care teams
• Collaborate with leadership on telehealth policies, workflows, and program optimization initiatives
• Serve as a liaison between clinical teams, digital technology partners, and telehealth vendors
• Participate in case reviews, staff meetings, team briefings, and ongoing program initiatives
• Ensure patient privacy, data security, and compliance with HIPAA and organizational policies
• Maintain a safe, organized, and functional work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree