Virtual Care Coordinator - VCC 25-34370

NavitasPartners•New York, NY

10d•$26 - $26•Onsite

About The Position

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care across a large healthcare system. This role assists telehealth, remote patient monitoring, and virtual hospital programs by ensuring quality, safety, efficiency, and compliance with clinical and operational standards. The coordinator collaborates closely with clinical teams, leadership, digital technology partners, engineering, and telehealth vendors to optimize workflows, improve patient outcomes, and expand virtual care services. The Virtual Care Coordinator shares accountability for clinical quality and safety outcomes and serves as a liaison between clinical and technical teams while providing real-time support and continuous patient observation.

Requirements

Strong interpersonal and communication skills.
Ability to navigate multiple technology platforms simultaneously.
Strong problem-solving, prioritization, and decision-making skills.
Excellent written and verbal English communication skills.
High attention to patient safety, quality, and compliance.
Flexibility and ability to function effectively in high-acuity environments.
Minimum of 3 years of direct patient care experience.
Experience with telehealth or remote patient monitoring.
Experience with policy development impacting telehealth programs.
Experience with quality assurance, outcomes tracking, and data collection.
Experience with workflow development and protocol drafting for telehealth programs.
EMR/Epic experience.
Experience identifying patient safety risks and changes in clinical status.
Experience collaborating with interdisciplinary teams.
Understanding of regulatory, legislative, and organizational policies affecting telehealth.
Experience communicating telehealth concepts to staff and patients.
Ability to consider language, culture, and disability in virtual care delivery.

Nice To Haves

Associate or Bachelor’s degree in a health-related field (preferred).

Responsibilities

Perform quality assurance, peer reviews, and program evaluations; recommend improvements.
Meet regularly with senior leadership to review quality metrics, workflows, and program expansion initiatives.
Lead and collaborate on case reviews, implement solutions, and monitor outcomes.
Triage and assign cases for virtual monitoring and observation.
Develop, implement, and support telehealth policies and workflows.
Maintain operational databases tracking performance metrics, response times, and quality outcomes.
Identify trends and participate in corrective action planning.
Train new staff on telehealth platforms, workflows, and documentation requirements.
Serve as liaison between physicians, clinical staff, technology partners, and vendors.
Monitor telehealth consult orders, scheduled consults, and follow-up visits in the EMR.
Ensure telehealth sessions start on time and run smoothly.
Provide high-touch technical support to physicians and clinical staff.
Escalate patient safety concerns, equipment issues, and workflow challenges as appropriate.
Submit utilization and assignment reports each shift.
Maintain accurate documentation of patient behavior, interventions, and safety events.
Participate in meetings, team briefs, and continuous improvement initiatives.
Maintain punctuality, attendance, and a safe, clean, and functional work environment.
Provide continuous remote observation and surveillance of assigned patients.
Monitor early warning signs such as vital signs, Foley catheter days, and central line days.
Identify changes in patient condition or behavior and immediately escalate to the RN or physician.
Suggest discharge from remote monitoring when clinically appropriate.
Ensure patient privacy and HIPAA compliance at all times.
Assist with interpretation services using approved methods.