Virtual Assistant

MCI Careers

117d•Remote

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant. The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
Knowledge of office management systems and procedures
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Excellent time management skills and the ability to prioritize work.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Ability to type swiftly and accurately (20+ words a minute)

Responsibilities

Perform a variety of administrative duties
Accurately and efficiently capture and input various forms of information into the company database
Keep all filing systems up to date
Provide support in a team-based environment
Communicate effectively with stakeholders
Respond to emails and phone calls
Schedule meetings
Book travel and accommodations
Manage a contact list
Prepare customer spreadsheets and keep online records
Create presentations as assigned
Meet team productivity and accuracy standards
Ensure confidentiality while handling sensitive information
Follow policies, procedures, and assigned workflows set by department leadership
Perform other administrative tasks and duties as needed

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.