Virtual Assist - Auto Adjuster - Remote (MST/PST)

Allstate•Golden, CO

44d•Remote

About The Position

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. On rare occasions you may be asked to assist with fieldwork based on local market needs. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles. In this role, you’ll be expected to communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care. Your attention to detail and problem-solving skills will be key to your success, making this a perfect opportunity for someone passionate about delivering outstanding customer service and working with cutting-edge technology. If you're a self-motivated, detail-oriented individual who thrives in a flexible work environment, this is the perfect opportunity for you! This position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed. Candidates are considered based on the time zone they live in. If you are selected for this position you need to be willing to work one of the following schedules to be determined by business needs. Shift Schedule Mountain Standard Time Zone 9:00 am - 5:30 pm. Pacific Standard Time Zone 8:30 am - 5:00 pm.

Requirements

Attention to detail and problem-solving skills
Self-motivated
Detail-oriented
Thrives in a flexible work environment
On-camera presence when assisting customers, participating in team meetings, or as otherwise directed.
A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
Appropriate work surface and seating.

Nice To Haves

18 months+ previous experience in auto Collision estimating using CCC or Mitchell.
Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical.
Proficiency in using virtual inspection tools and applications.
Strong analytical skills to assess damages and write accurate estimates.
Excellent communication skills to interact with customers and stakeholders effectively.
Ability to work independently and manage time efficiently in a virtual work environment.
Familiarity with insurance policies and industry regulations related to auto claims.

Responsibilities

Investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
Protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.