Represented Bodily Injury Adjuster - PST/MST (Remote)

Allstate

5d • Remote

About The Position

A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job! As a Represented Bodily Injury Adjuster your focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. In this role, candidates must demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment. Success requires the ability to manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations. As the claim owner, you are the primary point of contact for the customer for their claim. While others—such as field adjusters or repair shops—may assist with the claim, the insured will look to you for guidance throughout the process. Excellent customer service is essential. For many customers, this may be their first experience filing a claim. It's your responsibility to support them through what can be a stressful situation by providing clear communication and empathetic guidance. Additionally, the role involves close collaboration with internal partners to assess and drive value across initiatives. This cross-functional engagement is key to aligning strategic goals and delivering impactful outcomes. Candidates for this role must reside in the Pacific or Mountain time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico. The work schedule varies depending on your local time zone: Pacific Time Zone: Monday-Friday, 8:00am-4:30pm PST Mountain Time Zones: Monday–Friday, 8:00 AM–4:30 PM MST Allstate Benefits Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Initial and ongoing training to get you proficient in your new role. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit allstategoodlife.com to learn more. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and text with customers and others to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder –you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Nice To Haves

• Minimum 2 years' experience in bodily injury claims handling or a related field.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Knowledge of insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Responsibilities

• investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved
• assess coverage, liability, and damages
• providing exceptional customer service
• Customer and attorney communication will take place through different channels, including voice calls, email, and text messages
• engage in negotiation processes to reach fair injury settlements with all parties involved
• manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations
• support them through what can be a stressful situation by providing clear communication and empathetic guidance
• close collaboration with internal partners to assess and drive value across initiatives
• confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
• evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on

Benefits

• time off
• healthcare
• retirement
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed