VIP Usher/Ticket Taker (Part-Time)

Live Nation Entertainment•Maryland Heights, MO

1d•Onsite

About The Position

Note: This position is part-time, seasonal with hours from April thru September. Who Are We? Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/. Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans Hollywood Casino Amphitheatre is looking for fun, energetic and music-lovin' people to fill this season's job openings. This is a seasonal, hourly position that works concert days only. Training begins in April and the season concludes in September. Employment can carry over to the 2027 concert season. The Role: High level customer service is the key! This position works closely with our season ticket holders making sure their event experience is top notch! An outgoing personality, plus being detail oriented and great memory recall are valued skills in this position. The standard greeter/ticket taker/usher duties still apply, such as help to ensure safety, help to maintain the cleanliness of the venue (especially the private box and club areas) and engage with all guests to assist with their needs before, during and after the show.

Requirements

High School Diploma or equivalent preferred
At least 3+ years in a guest service role preferred
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

Responsibilities

Greet VIP guests
Scan guest tickets upon entry to the venue
Answer guest questions
Assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
Assist with keeping the venue safe, clean and presentable to the guest.
Resolve guest complaints or problems.
Examine tickets or passes to verify authenticity.
Provide assistance to with guests with special needs, such as helping with seat accommodations.
Show CARE by participating in venue recycling efforts before, during and after the show.
Guide guests to exits or provide other instructions or assistance in case of emergency.
May assist in verifying staff credentials to generally restricted areas.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Assist patrons by giving directions places inside or outside the venue.
Ensure guests are safely enjoying the show.
Additional tasks as requested by management.