VIP Supervisor - Forest Hills Stadium

AEG Worldwide•New York, NY

1d•$29•Onsite

About The Position

The VIP Supervisor oversees the VIP staff including (Coordinators, Hosts and Escorts). Strong interpersonal skills and a keen eye for details are essential to this process. The VIP Supervisor will carry out the day of logistics for the venue’s hospitality programs and coordinate with various venue departments. This person will act as the onsite point of contact for Speakeasy Clients.

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 1-2 years of related work experience
Able to work efficiently in a fast-paced environment
Exemplify a strong commitment and willingness to provide excellent customer service
Maintain a neat, clean and professional appearance (wear assigned uniform, provided by Forest Hills Stadium, during all shifts)
Possess strong interpersonal and communication skills
Sound judgement; able to make reasonable and rational decisions
Available to work evenings, weekends, and holidays

Responsibilities

Assist Hospitality Manager on Day of Show to ensure all VIP areas are show ready prior to VIP doors.
Prep and distribute Show Materials and disseminate to staff and venue management.
Oversee venue’s VIP programs including Golden Apple, First Serve and Speakeasy Suite rentals.
Assist with additional venue programming when required.
Assist VIP guests with directional and informational inquiries by demonstrating strong knowledge of the facility, seating, and event(s).
Supervise VIP Hosts and Coordinators and act as point of contact for Speakeasy Clients.
Ensure accuracy of food deliveries and settlement at the end of the show.
Communicate in a professional manner with building staff, guests, clients and supervisors.
Display a calm, kind and attentive demeanor when rectifying issues with guests.
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.