Usher Event Staff - Forest Hills Stadium

AEG Worldwide • New York, NY

1d • $18

About The Position

As a member of Guest Services, the Usher is responsible for providing excellent customer service at all events, while assisting with directions and other inquiries. The Usher is also responsible for greeting guests, working with security to seat guests and control access points, and helping to solve issues.

Requirements

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance (must wear assigned uniform provided by management during all shifts)
• Possess strong interpersonal and communication skills
• Sound judgement; able to make reasonable and rational decisions
• Available to work evenings, weekends, and holidays
• Available part-time

Responsibilities

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other venue staff, guests, clients and supervisors.
• Effectively and graciously accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm, kind and attentive demeanor when rectifying issues with guests.
• Check guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees