VIP Services Manager - Bellagio

MGM Resorts•Las Vegas, NV

48d

About The Position

The VIP Services Manager creates memorable experiences for our most valued guests by leading a team of Supervisors and Coordinators who deliver personalized, world-class service. This role is all about anticipating needs, exceeding expectations, and setting the tone for the kind of unforgettable moments that define true VIP hospitality.

Requirements

2+ Years of Prior Relevant Experience in Front Services at a Hotel/Casino

Nice To Haves

Bachelor's Degree preferred
1+ Year of Supervising or Leading a Team in a Hotel/Casino preferred

Responsibilities

Oversees daily operations of the Supervisors and Coordinators to include assisting with implementation and maintenance of operational procedures for quality and quantity standards to ensure excellent service to every guest. Identifies and resolves inefficiencies/concerns that effect the Casino VIP Services operation.
Oversees performances of staff: interviews, hires, trains, develops, counsels and evaluates as necessary.
Constantly monitor staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel. Provide feedback to staff on their performance. Address disciplinary concerns, counsel and mentor employees.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Researches data and trends, recommends courses of actions to reduce cost and maximize casino revenue. Keeps abreast of current advances and practices in the Hotel/Casino Industry.

Benefits

Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts

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