VIP Service Coordinator (Sales-Focused)

Gerald Jones Ford Lincoln•Augusta, GA

About The Position

At Gerald Jones Ford, we are committed to delivering a best-in-class customer experience while maximizing every opportunity to serve our customers’ automotive needs. Our service drive is one of the busiest touchpoints in the dealership—and a major opportunity for growth. We are seeking a high-energy, sales-driven VIP Service Coordinator to engage with service customers, elevate their experience, and actively identify opportunities to generate additional service and parts revenue. ---------------------------------------- This is not just a customer service role—this is a revenue-driving position. The VIP Service Coordinator is responsible for greeting customers, building rapport, and turning service visits into sales opportunities by promoting maintenance, upgrades, and additional services.

Requirements

Proven experience in sales, customer engagement, or upselling (automotive preferred but not required)
Strong communication and persuasion skills
Outgoing, confident personality with a natural ability to connect with people
Ability to work in a fast-paced, performance-driven environment
Self-motivated with a results-oriented mindset

Nice To Haves

Someone who sees every customer interaction as a sales opportunity
A team player who can support advisors while also driving their own impact
A motivated individual who wants to increase income through performance
A professional who can balance hospitality with assertiveness

Responsibilities

Greet and engage every service customer with energy, professionalism, and urgency
Actively build relationships and maintain a strong presence in the service drive
Identify and create sales opportunities within the service lane
Support service advisors by reinforcing recommendations and increasing customer approval rates
Assist in managing customer flow and ensuring a premium experience
Follow up with customers to drive repeat business and retention