VIP Service Coordinator (Sales-Focused)

Gerald Jones Ford Lincoln • Augusta, GA

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About The Position

At Gerald Jones Ford, we are committed to delivering a best-in-class customer experience while maximizing every opportunity to serve our customers’ automotive needs. Our service drive is one of the busiest touchpoints in the dealership—and a major opportunity for growth. We are seeking a high-energy, sales-driven VIP Service Coordinator to engage with service customers, elevate their experience, and actively identify opportunities to generate additional service and parts revenue. Position Overview This is not just a customer service role—this is a revenue-driving position . The VIP Service Coordinator is responsible for greeting customers, building rapport, and turning service visits into sales opportunities by promoting maintenance, upgrades, and additional services.

Requirements

• Proven experience in sales, customer engagement, or upselling (automotive preferred but not required)
• Strong communication and persuasion skills
• Outgoing, confident personality with a natural ability to connect with people
• Ability to work in a fast-paced, performance-driven environment
• Self-motivated with a results-oriented mindset

Responsibilities

• Greet and engage every service customer with energy, professionalism, and urgency
• Actively build relationships and maintain a strong presence in the service drive
• Identify and create sales opportunities within the service lane
• Support service advisors by reinforcing recommendations and increasing customer approval rates
• Assist in managing customer flow and ensuring a premium experience
• Follow up with customers to drive repeat business and retention

Benefits

• Competitive hourly pay + performance-based bonuses
• Growth opportunities within the dealership
• High-traffic environment with strong earning potential
• Supportive and driven team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed