VIP Multicultural Hospitality Casino Host
About The Position
As a member of the VIP Hospitality team, your foremost role will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre-and post-trip planning. The VIP Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems.
Requirements
- Sharply honed interpersonal skills
- Inspire confidence and exude authenticity with regard to both guest and team interactions
- Inherent customer service skills
- A passion for customer care
- A commitment to proactive service and recovery as necessary
- Must be fluent in Chinese, Vietnamese or Korean languages
Responsibilities
- Manage all aspects of a customer journey while on property
- Coordinating with account development team members on pre-and post-trip planning
- Delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service
- Resolve customer issues using a rich set of tools which include real time customer data and alert systems
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What This Job Offers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
