VIP Marketing Strategy and Support Specialist

Caesars Entertainment•Las Vegas, NV

14d

About The Position

Responsible for assisting ESS VIP leadership with implementing, executing, and measuring initiatives across Caesars Entertainment. Will work collaboratively with manager to ensure effective execution of VIP strategies. In addition, will support all ongoing ESS VIP operational processes.

Requirements

One to three years of successful experience in casinos/hotels, customer service, or sales
Knowledge and experience with Microsoft programs Excel, Access, and PowerPoint preferred
Willingness to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Excellent interpersonal, problem solving, communication, leadership, and analytical skills
Ability to drive marketing strategies across multiple locations
A systematic and process oriented mindset to ensure seamless end-to-end customer experiences
Capacity to thrive in an environment that is diverse, production-oriented, fast-paced, and deadline driven, while prioritizing and flexing to accommodate last minute requests
Can work independently of others to perform duties
Ability to collaborate in a team environment that fosters dependability, accountability, support, assistance, and flexibility

Nice To Haves

College degree preferred

Responsibilities

Assist manager in tracking commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements
Coordinates the implementation and adoption of all new initiatives and policies, including sales performance programs
Serves as a customer service liaison between ESS VIP leadership and the VIP network
Works with manager to optimize effective use of contact, sales, and service strategies
Assists with the utilization of tools and programs and the associated guideline adherence
Monitors and responds to questions submitted by the VIP network
Supports defining VIP segmentation by establishing sound criteria and enforcing standards
Contributes to the facilitation and maintenance of the Casino Marketing sales performance culture
Ability to travel
Other duties as assigned