VIP Marketing Coordinator

Hard Rock Digital•Tampa, FL

3d•Hybrid

About The Position

Under the direction of Sr Director, VIP the incumbent performs multiple office activities, thereby relieving the VIP team of clerical and administrative details. Works closely with VIP management and host team in matters relating to assignment of players and proper complimentary issuance and ensures team has the most up to date information impacting guests. Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc. Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures. Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed. Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations. Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts. Coordinates complimentary process with VIP team and other operating departments. Produce reports as requested such as number of attendees at events and performance as affected by event. Perform a broad range of administrative details of a highly confidential nature on a regular basis and make independent decisions for which probable errors could result in unnecessary costs. Greet guests and participate in social events and special promotions. Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments. Arrange hotel, dining, entertainment, and travel accommodations. Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc. Always promote positive public/employee relations. Perform all other related and compatible duties as assigned.

Requirements

High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience
One year of related casino experience required along with experience with any other gaming player rating system of at least one (1) year as well
The employee must frequently lift and/or move up to 50 pounds
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Credit Check
Criminal Background Check
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

Responsibilities

Performs multiple office activities, thereby relieving the VIP team of clerical and administrative details.
Works closely with VIP management and host team in matters relating to assignment of players and proper complimentary issuance and ensures team has the most up to date information impacting guests.
Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc.
Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures.
Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management.
Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations.
Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts.
Coordinates complimentary process with VIP team and other operating departments.
Produce reports as requested such as number of attendees at events and performance as affected by event.
Perform a broad range of administrative details of a highly confidential nature on a regular basis and make independent decisions for which probable errors could result in unnecessary costs.
Greet guests and participate in social events and special promotions.
Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments.
Arrange hotel, dining, entertainment, and travel accommodations.
Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
Always promote positive public/employee relations.
Perform all other related and compatible duties as assigned.