VIP Marketing Strategy and Support Senior Manager - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

13d

About The Position

The VIP Marketing Strategy and Support Senior Manager will provide strategic and operational support for Enterprise VIP through development of centralized capabilities, operating standards, and communication across VIP network including hosts, PD, IMPD, and NCM. Responsible for implementing, executing, and measuring VIP Corporate initiatives across Caesars Entertainment, including sales performance programs. Will work collaboratively with VIP leaders and operators to ensure effective execution of VIP strategies.

Requirements

Must be 21 years of age or older
Three years of sales or marketing experience
Deep understanding of finance and drivers of performance
Proven capability in innovative and creative thinking for defined sales results
College degree; MBA preferred
Three to five years of successful experience in casinos/hotels, customer service or host experience (Experience with luxury brands preferred)
Expert with Microsoft programs Excel, Access, and PowerPoint
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Ability to travel
Strategic problem-solving skills, yet comfortable overseeing day-to-day activities
Must be a proactive change agent
Proven ability to effectively collaborate and manage others across large spans
Strong analytical, strategy, and communication skills

Nice To Haves

Experience with Salesforce.com CRM platform preferred

Responsibilities

Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies
Identify compliance risks and take actions necessary to eliminate or minimize risks
Advocate for an organizational commitment to honesty, integrity, and responsible corporate behavior
Create a compliance culture and foster an environment where employees feel comfortable reporting potential violations or misconduct
Assist in development of overarching VIP enabling strategy via tools, capabilities, HR strategy, and analytics in collaboration with VIP Innovation,
Review VIP business operations and trends and act as a consulting resource to on Property VIP leadership and Corporate VIP
Manage and lead training and communication for all VIP policies, new tools and enhancements, new host hires, and initiatives (e.g. Corporate SMART Communication, SMART 101, creation of training documents)
Optimize revenues and efficiencies through effective use of contact, sales, and service strategies
Provide data based recommendations on VIP policies (e.g., measurable objectives, host manuals, discount policies, comp exceptions, etc.)
Manage performance of direct reports to develop tools, standards and strategic recommendations
Oversee the operations of the Casino Marketing sales performance culture learning solutions that build and enhance the skills, knowledge and abilities of the CET Host teams
Proactively advocate and socialize the Casino Marketing sales performance tools and culture throughout the organization
Collaborate with property and regional CM leadership to drive strategic innovation and development of pilots/tests of new capabilities
Act as point of contact for communication between VIP leader and enterprise analytics (e.g., performing ad-hoc analysis, coding standards, reporting, etc.)
Manage and support all VIP users by responding to questions, setting up new users, and resolving technical issues