VIP Host - Maryland

Maryland Live! Casino & Hotel•Hanover, MD

43d•$43,056 - $51,012•Onsite

About The Position

Why We Need Your Talents: The VIP Host is responsible for providing customer service and assistance to VIP players, and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. As a host you will also assist with guest functions to ensure guest retention and repeat business.

Requirements

Analytical and critical thinking.
Problem-solving and decision-making skills.
Friendly and welcoming disposition.
Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
Knowledge of casino gaming regulations.
Ability to recognize problem gaming signs and deal with them appropriately.
Flexible work schedule, including weekends, evenings and holiday.
Professional and business-appropriate appearance.
Education: High school diploma or GED equivalent
Experience: Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Ability to communicate clearly and effectively both orally and in writing.
Standing 50%.
Walking 50%.
Use of stairs and elevators

Responsibilities

Interact and build relationships with guests, concentrating in the higher denomination zones.
Explain the benefits of the Live! Reward Club and encourage enrollment.
Grows actual revenues annually, consistent with property plan, and cross-property goals.
Respond to guests' special complimentary requests and adjust based on sound, profitable decisions using the company's complementary policies.
Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests' complimentary use and standing based on company policies.
Executing the proper complementary decisions for all guests for the use of off-site sporting suites and event tickets based on companies' policies. Along with keeping an overall consistent complimentary issuance with the company's guidelines.
Handle and respond to guest complaints to ensure a positive outcome.
Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of online systems.
Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
Ability to extend complimentary in accordance with the property comp matrix.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts