H6540 VIP HOST RESERVATIONS AGENT

Inn Of The Mountain Gods Resort And Casino • Mescalero, NM

16d • $16 • Onsite

About The Position

The VIP Host Reservations Agent is responsible for handling inbound reservation requests from high-value patrons referred by the outbound call center. This position ensures accurate hotel bookings, coordinates dining reservations, and provides information on resort amenities while maintaining exceptional service standards. The agent uses Synkros and Visual One systems to manage reservations and player data, supporting revenue growth and guest satisfaction. Performs other duties as assigned for the success of theanization.

Requirements

• High School Diploma or GED required.
• Must be 21 years or older
• Must be able to obtain and maintain a gaming license.
• Strong phone and customer service skills.
• Proficient in Microsoft Office and hospitality systems.

Nice To Haves

• Hospitality or reservations experience preferred; casino experience a plus.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Complete hotel reservations for VIP guests using Visual One and Synkros.
• Verify player eligibility for promotions; escalatep requests to Casino Host.
• Coordinate dining reservations and provide information on resort amenities.
• Maintain accurate records in CRM systems.
• Support outbound call center campaigns by converting referrals into confirmed bookings.
• Uphold all regulatory, departmental, and casino policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees