VIP Health Coach

Twin Health

13d•$80,000 - $80,000•Remote

About The Position

Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Health Coach for the decision makers at Twin’s partner companies, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health, while also supporting the success and growth of Twin with our established and potential partners. This job is a great fit for you if you naturally help people take on difficult things in their lives, recognize that it is hard to change habits, and are skilled in behavioral tools that help activate people to make positive changes; you are quick to adopt new apps, use data to make decisions and enjoy integrating the latest medical science and technology in your coaching practices; and you would thrive on working with a talented care team, including leaning on nurses, nurse practitioners, and physicians assistants along with the Twin Health app to direct your guidance to our members. As a Twin Health Coach, you will be the most frequent contact with a variety of our members and so play an essential role in transforming their lives. VIP Coach Goals To support the VIP to improve their overall metabolic health. Often they do not have a chronic condition, but it never fails, Twin helps them to discover better health. To understand not only the program they are assigned to, but all programs Twin offers To answer any and all questions about the programs and to share feedback to SLT and appropriate teams, and communicate back to the VIP what actions will be taken - what they can expect for the future state of the app. To create the BEST experience to support our partnerships or “friends & family”

Requirements

3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, fitness coaching, life coaching, or similar
Active license in US, Health Coaching or Health Educator certifications preferred
Skilled in motivational interviewing and driving behavior change
Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
Comfort with ambiguity and change
Experience in a high-growth, or other quickly changing environment
Commitment to advancing individual health and wellness
Determination in following through on commitments and driving business value
Positive, optimistic attitude that inspires clients and fellow team members
Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
Professional telephone and video skills
Self-motivated and results-focused
Client service excellence
Quick learner who integrates new knowledge
Organized and detail-oriented
Ability to handle competing demands with diplomacy and enthusiasm
Ability to work collaboratively with clinical infrastructure and hierarchies
Excellent time management and ability to prioritize work assignments
Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Onboard new members, which includes completing their Welcome Visit and working together prior to Activation to set them up for success.
Work closely with members during their Twin journey to promote engagement and adherence to Twin's core recommendations for success.
Engagement includes, but is not limited to, daily/weekly chats, phone calls (as needed) and Progress Video Visits. Coach to get a pulse from the VIP and determine meeting and chat cadence
Assist members with their progress in maintaining it and creating a sustainable long term plan that works for them.
Assist members if they are struggling with success in the program and provide increased levels of support.
Prioritize and manage individual members in any stage of their journey that’s needed along the Twin journey to reversal and self-care management
Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
Engage and activate members to set goals, manage their care, and stay motivated on their journey to self efficacy
Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
Conduct detailed daily monitoring and management of assigned members to ensure full compliance with the Twin program
Review member health data and reports daily to ensure accuracy, completeness and program adherence
Provide feedback to members on daily metrics including weight, continuous blood glucose monitoring, blood pressure, sleep, breathing, movement, adherence to dietary and supplements and satisfaction with the program
Strictly adhere to Standard Operating Procedures for member management and escalations
Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal.
Organize and maintain participant’s records in a secure compliant fashion.
Provide valuable and appropriate feedback to Leadership regarding current coach processes, nutritional content and product features.
Willing to complete manual processes and work needed as technological enhancements are being worked on.
Willing to work in a fast paced environment and adapt to sudden and frequent changes while maintaining quality of work.
Work with Twin's vision in mind and with a positive outlook.
The capacity in the work day to escalate issues to SLT, engineering,and/or product if the VIP is sharing feedback that is critical to address/for others to know.
Escalate sensor issues to the appropriate VIP team member
VIP’s do not file tickets
Review labs with Providers
Coach sets up meeting/works with everyone’s schedule
Be the main point of contact and communication with the care team & guide care team on best next steps
Other duties as assigned

Benefits

A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume