VIP Driver - On Call

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

3d•$24

About The Position

This position is responsible for providing safe, comfortable, and professional transportation to VIP members of Spotlight29 and Tortoise Rock Casinos to and from various locations as determined by management. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

One (1) year of experience as a limousine driver, chauffeur, or related experience.
Ability to operate a limousine/shuttle safely.
Excellent interpersonal and Guest service skills.
Ability to present a neat and professional appearance and demeanor.
Ability to maintain confidentiality.
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Driving record must not include serious moving violations, multi-moving violations, DUI, or suspended license. Must be insurable to drive company and Guest vehicles.
Must be 21 years of age or older.
Must pass periodic random drug screens.
California commercial class C or B license with passenger endorsement.
Must be available to work 3 to 4 days per week, with 8-hour shifts based on events and business needs.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Must be available to work 3 to 4 days per week, with 8-hour shifts based on events and business needs.
Pick up and drop off passengers at scheduled times as directed by management. Ensure that passengers are transported safely to their destinations.
Transport Guests safely between property entrances and adjacent parking lots using company golf carts.
Use knowledge of the local area, GPS, and/or mapping applications to ensure the shortest and safest route to destination.
Communicate effectively and clearly with Valet Dispatch; seek guidance from dispatch for any situations that are out of the ordinary and prior to acting when possible.
Assist with Guest luggage when necessary.
Assist ADA Guests with their special needs including, but not limited to assembling wheelchairs and scooters, helping with belongings, and assisting Guests in and out of vehicles.
Inspect vehicles prior to and after each shift to ensure that the vehicle is safe and in working order.
Ensure that the inside and outside of the vehicle is clean and ready for use prior to starting and at the conclusion of each trip.
Complete a pre & post-trip inspection per U.S. Department of Transportation regulations.
Be thoroughly familiar with proper operation of vehicles.
Be responsible for the safety and satisfaction of Guests.
Always operate the vehicle with full coherency and alertness.
Obey all driving traffic laws and regulations.
Exhibit patience and a calm demeanor while driving in heavy traffic and adverse weather conditions and always display excellent Guest service skills.
Able to detail vehicles, assist with vehicle maintenance logs, and deliver transportation vehicles to vendors
Be knowledgeable regarding directions, Spotlight29 Casino/Tortoise Rock Casino property information, offer information and assistance to Guests.
Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Spotlight29 Casino/Tortoise Rock Casino.
Act in a courteous manner toward Guests and fellow Team Members always.
Lock vehicles after each run and when unattended. Vehicles will not be left unattended if passengers are on board.
Always maintain complete confidentiality regarding conversations and occurrences with Guests and passengers.