Vip Coordinator, M+E

Circuit Of The Americas•Del Valle, TX

10d•Onsite

About The Position

Music + Entertainment, VIP Coordinator (Seasonal, Part Time) Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Job Description: The VIP Coordinator plays a key role in supporting the tour's VIP guest experiences during concerts at Germania Insurance Amphitheater. This seasonal, part-time position assists with all artist VIP programs, including early entry, hospitality activations, and meet-and-greet operations. VIP Coordinators ensure that VIP guests receive exceptional service and that all program requirements are fulfilled accurately and professionally. This role also serves as the primary liaison for the tour's VIP representative. Coordinators must be available to work at least 75% of scheduled events throughout the season.

Requirements

Part-time, seasonal position (must be available to work at least 75% of scheduled events)
3+ years of experience in hospitality, guest services, or events preferred
Experience supporting VIP programs strongly preferred
Strong communication and customer service skills
Availability to work evenings, weekends, and holidays throughout the event season
Must be over 18 years of age
Ability to lift and/or move up to 25 pounds
Ability to stand and walk for long periods
Must be comfortable worlking outdoors in extreme Texas weather — including intense heat, humidity, and direct sun exposure for long durations
Noise levels may be moderate to loud during events

Responsibilities

Advance all VIP programs with the tour's VIP representative, confirming timelines, package details, headcounts, deliverables, staffing needs, and onsite requirements
Greet, check in, wristband, and escort VIP guests according to program needs
Support early-entry and meet-and-greet logistics, including queue management and communication with the tour
Provide elevated guest service, answering questions, offering directions, and resolving issues professionally
Coordinate with FOH Management and Box Office to ensure smooth VIP program flow
Track and document program fulfillment across all required elements
Set up and break down VIP activation areas (signage, décor, stanchions, amenities, furniture)
Obtain all required VIP payment information prior to DOS and provide to the Senior Finance Manager
Ensure VIP access control, credentialing, and wristband procedures are followed accurately
Report safety concerns, guest issues, or unusual activity to the FOH Manager or Command Center
Maintain a professional, calm, and guest-focused demeanor in a fast-paced concert environment
Remain at assigned location unless on a scheduled break or reassigned by leadership