VIP Consignment Key Account Manager

Vestiaire Collective • New York, NY

1d • Hybrid

About The Position

The VIP Consignment team at Vestiaire Collective in the US offers a white-glove selling service to VIP customers, managing everything from at-home collections, copywriting, photography, price management, storage, and shipping. The role of VIP Consignment Key Account Manager focuses on building a new client base, driving stock acquisition, and growing the VIP consignment business in the US, particularly in New York City. This position requires a commercially driven professional with a deep understanding of luxury fashion and a passion for sustainability, who excels at building relationships and new business acquisition.

Requirements

• 2+ years of experience in luxury sales, business development, personal shopping, or a client-facing luxury role.
• Excellent networking and relationship-building skills, with an established luxury client book that will convert into new VIP consignment clients and deposits.
• Proven track record in acquiring and retaining high-net-worth clients.
• Able to commit to a 40-hour workweek with occasional off-hours; must be able to lift up to 25 lbs as needed.
• Proactive and commercially driven, with a self-starting mindset and the ability to work autonomously towards ambitious targets.
• Thrives in a fast-paced, ever-changing environment, adapting quickly to shifting priorities and business needs.
• Deep understanding of the luxury market, including brand knowledge, pricing & market trends, and the needs of discerning sellers.
• Highly organised and detail-oriented, managing multiple clients, appointments, and inventory efficiently.
• Excellent communicator, confident in liaising with both external VIP clients and internal stakeholders to drive business success.
• Comfortable working across office and client-facing settings, balancing in-person wardrobe appointments with strategic planning and business development.
• Proficient in G-Suite, Salesforce, CRM, and other relevant digital tools.

Responsibilities

• Identify, target, and acquire new VIP clients to build a strong and valuable portfolio.
• Build and maintain strong relationships with VIP clients to drive retention, repeat deposits, and sales growth.
• Exceed targets by effectively managing your time and appointment schedule.
• Proactively network, leveraging industry connections, events, and referrals to attract high-value clients.
• Develop and implement innovative acquisition strategies, working closely with internal stakeholders.
• Conduct at-home wardrobe appointments, curating luxury items and providing expert guidance on pricing and selling strategies.
• Spend the majority of time- over 70%- in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.
• Actively seek and implement feedback to optimize outreach and engagement tactics.
• Communicate blockers and challenges effectively, ensuring timely support and solutions.
• Manage client inventory to optimise listings, ensuring fast sales and maximum profitability.
• Act as a brand ambassador, representing Vestiaire Collective at events and fostering partnerships to expand the VIP consignment business.

Benefits

• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career-defining work in a fast-growing French-born scale up
• The possibility to work as part of a global diverse team with more than 50 nationalities
• 2 days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees