VIP Concierge- Part Time- Eldorado

Caesars Entertainment•Reno, NV

2d•Onsite

About The Position

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently. HOW YOU WILL CREATE THE EXTRAORDINARY Appropriate grooming and wearing of uniform Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door Ensure guest receive the correct room type in proper working condition based upon VIP requests given Provide accurate information about the ROW special events, offers, and amenities. Extending offer to book future reservations during check in / out Collect credit card for room charges Adhere to Payment Card Industry Data Security Standards (PCI Compliance) Post room charges, paid outs, corrections as directed Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities Remain well versed and up to date with all in-house and regional events Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms Review daily VIP arrival list and complete amenities sheets along with other special requests Assign room, suite, or penthouse as directed prior to guest arrival Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room, suite, or penthouse as directed prior to guest arrival Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests Perform bartending duties Maintain cleanliness of the Gold Room and VIP Room Assist in welcoming and training any new Row team members Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned

Requirements

Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and Guests
High School diploma or equivalent
Must have excellent communication skills in English both written and verbally.
PC skills including familiarity with Outlook, Excel, Word, LMS programs desired.
Alcohol Awareness Certified
Gaming Certification
Must be 21 years or older

Nice To Haves

Prior Hotel and Bartending skills preferred

Responsibilities

Provide exceptional guest concierge service and welcoming atmosphere.
Meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service.
Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout.
Guest requests will be handled in accordance with written process and expedited efficiently.
Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door
Ensure guest receive the correct room type in proper working condition based upon VIP requests given
Provide accurate information about the ROW special events, offers, and amenities.
Extending offer to book future reservations during check in / out
Collect credit card for room charges
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Post room charges, paid outs, corrections as directed
Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise
Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities
Remain well versed and up to date with all in-house and regional events
Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms
Review daily VIP arrival list and complete amenities sheets along with other special requests
Assign room, suite, or penthouse as directed prior to guest arrival
Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests
Perform bartending duties
Maintain cleanliness of the Gold Room and VIP Room
Assist in welcoming and training any new Row team members
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned