Villa Services Coordinator - Bellagio

MGM Resorts International

3d • $18

About The Position

As a Villa Services Coordinator at Bellagio, you will create extraordinary experiences for our most exclusive guests by arranging personalized amenities and coordinating seamless arrivals. Your ability to anticipate every detail of their visit ensures that each moment feels effortless and unforgettable. With your attentiveness, poise, and passion for service, you will transform every interaction into a signature WOW experience that leaves a lasting impression!

Requirements

• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required
• 2+ Years of Prior Relevant guest service experience preferred

Nice To Haves

• Experience in a similar resort setting preferred

Responsibilities

• Coordinate guest food and beverage orders with the appropriate restaurant or In-Room Dining team to ensure prompt and accurate service.
• Facilitate reservations for transportation, dining, and spa appointments, ensuring a seamless guest experience.
• Support Butlers in delivering exceptional service by assisting with timely and complete guest requests.
• Prepare and organize orders, deliver them to the assigned Butler, and maintain a clean and orderly workspace in the kitchen.
• Manage inventory by ordering necessary supplies through the IP System and Purchasing department.
• Arrange personal services for Villa guests, including hair styling, manicures, massages, and other luxury amenities.
• Ensure the Butler’s pantry and all designated areas remain clean, well-stocked, and service-ready.
• Possess in-depth knowledge of liquor brands, beer, non-alcoholic beverages, and wines/champagnes by the glass, as well as major selections on the wine list.
• Maintain familiarity with guest room layouts, locations, and room names/numbers to provide seamless service.
• Inspect storage areas to ensure proper stock levels, cleanliness, and organization.
• Review table setups for accuracy, cleanliness, and alignment with guest orders and departmental standards.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED