Vietnamese Restaurant Assistant General Manager - Truong Tien - MD

Live! Casino and Hotel Maryland•Hanover, MD

2d•$64,892 - $89,506•Onsite

About The Position

Why We Need Your Talents: The Vietnamese Restaurant Assistant General Manager plays a vital leadership role in ensuring exceptional daily operations and delivering the elevated dining experience that defines the Live! brand. Your ability to support the management of food and beverage service, guide and develop team members, uphold service and safety standards, and respond quickly to guest needs directly contributes to the success of the restaurant. Through operational expertise, strong communication, and a commitment to excellence, you help create a positive environment where team members thrive and guests enjoy outstanding hospitality with every visit.

Requirements

High school diploma or equivalent required; some college preferred.
Must be Serv-Safe and RAMP certified.
Requires thorough knowledge of restaurant/bar practices and procedures.
Must be able to work in smoke filled environments.
Must have full working knowledge of POS.
Must be able to obtain and maintain licensure as required by the State Gaming Control Agency for the position.
Must have knowledge of approved Responsible Gaming Program.
Required to work nights, weekends, and/or holidays.
Ability to work long hours.
Ability to stand for long periods of times without sitting or leaning.
Ability to climb stairs multiple times daily.
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to climb, bend, stretch, twist or reach with your body and arms.
Ability to work under variable temperatures and noise levels.
Strong leadership and team‑development abilities, with the capacity to coach, mentor, and motivate staff in a fast‑paced environment.
Advanced problem‑solving and critical‑thinking skills to resolve guest concerns and operational challenges with confidence and professionalism.
Financial and analytical competency, including budgeting, forecasting, understanding profit/loss statements, and monitoring labor and cost controls.
In‑depth knowledge of food and beverage operations, including safety protocols, health department regulations, sanitation standards, and OSHA requirements.
Excellent communication and interpersonal skills, with the ability to build rapport and maintain effective relationships across all levels of the organization.
Ability to manage competing priorities, meet tight deadlines, and perform successfully in a high‑volume, interruption‑prone environment.
Familiarity with POS systems, inventory processes, and restaurant administration tools.
Professionalism and composure, especially during peak business periods or high‑pressure situations.
Commitment to Live!’s service culture, demonstrating integrity, hospitality, and an unwavering focus on exceptional guest experiences.

Responsibilities

The responsibilities include and adhere to implementing and following of all policies of the department and company.
Supervises and assists in daily training of managers and hourly employees and maintains open communication between all personnel working in department.
Maintains appropriate beverage/food inventories and quality control with the service of alcohol.
Ensures quality control and timeliness of food/beverage service.
Assists in controlling labor/beverage/food cost for department.
Knowledge of safety procedures to ensure employee and guest safety.
Understands all PLCB regulations and ensures compliance of all applicable liquor laws for the department.
Ensures compliance with all federal and state gaming regulations.
Achieves budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of beverage outlets.
Maintains company operating standards.
Demonstrates professionalism that reflects our brand and company values.
Responds to guest trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Ability to extend complimentaries in accordance with the property comp matrix.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts