VIE Service Manager New York Metro Area

Petit Forestier Group•New York, NY

About The Position

A Service Manager acts as the Assistant Branch Manager for the branch. They manage the shop floor and handle administrative tasks resulting from preventative maintenance and repairs. This role works closely with the foreman and technicians to ensure the service department contributes effectively to align business objectives and customers' demands. Ultimately, you'll help us increase the percentage of fleet inventory available for rental requests.

Requirements

A least 1 year of previous Service work experience in diesel shop maintenance required
Strong written/oral communication and people management skills required
Excellent customer service skills
Proficiency in the use of Gmail, Word and Excel
Regular, predictable, full attendance is an essential function of the job
Available to work the required schedule and overtime as needed
Clean driving record
This position is regulated by the Department of Transportation or designated as safety-sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.
Associates must be able to accept responsibility for their own safety and the safety of others.

Nice To Haves

Associate degree (business or technical) or Vo-Tech Graduate preferred but not required

Responsibilities

Delegate and direct service tasks including preventative maintenance scheduling, monitoring the progress of current projects, and managing team members to ensure the team's objectives and goals are met.
Handle customer complaints or concerns regarding services, products, or personnel quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating Repair Order’s, processing Repair Order in CDK, and supporting the Branch Manager in tasks.
Validate and close CDK Repair Orders.
Assist during the hiring, training, and evaluation of personnel
Manage time cards, time off requests of branch personnel
Speak with customers about inspections and recommended service.
Write work orders for needed repairs.
Give a complete and accurate written cost estimate for parts and labor
Order parts and communicate the timeline for repairs to customers
Assure effective communication with customers, Foreman, and Technicians
Work with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Sales, inventory-taking, and reconciling cash receipts
Plan and prepare work schedules and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Other projects and tasks as assigned by Branch Manager