Part-time Video Visiting Assistant
About The Position
The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. We currently seek a part-time Video Visiting Assistant to join our Children, Youth and Family Services Department. The Video Visiting Assistant will facilitate remote visits and ensure a seamless virtual visiting experience for incarcerated individuals and their loved ones. They will be responsible for setting up, managing, and troubleshooting video conferencing sessions, as well as provide technical support and assistance as needed. This role requires a flexible schedule, including afternoon and evening shifts Monday through Friday, as well as weekends as needed. The position also requires up to 25 hours per week of on-site work at our Osborne offices.
Requirements
- High School Diploma or equivalent
- One year of professional work and/or internship experience in a social service organization
- Experience working with children and families
- Ability to travel locally between Osborne Offices
- Proficient in Google Suite and Microsoft Suite
- Ability to work effectively under tight deadlines, pay strong attention to detail, and time management skills
- Ability to work in teams and collaborate effectively with people in different functions
- Ability to take the initiative and drive for results
- Ability to communicate with all levels of an organization and build strong relationships
- Ability to obtain and maintain clearance by the New York City Department of Correction
Responsibilities
- Facilitate video visits at Osborne community sites in Brooklyn, the Bronx, and Harlem
- Greet all video visiting family members, check for proper identification as needed, and ensure that all documentation is completed
- Engage in meaningful dialogue with families pre and post-visit in order to build positive relationships and identify any needs or issues
- Conduct outreach to recruit new families
- Ensure all families are connected to video conferencing equipment at appropriate scheduled intervals
- Maintain the video visiting rooms, toys, and equipment
- Sanitize all toys and video visiting spaces to prepare for future visits
- Participate in weekly supervision with Video Visiting Coordinator
- Update Video Visiting Coordinator of any family or facility needs or issues that may arise during video visits
- Oversee enrollment of new video visiting families by completing program orientations and intakes
- Connect video visiting families to internal and external referrals as needed
- Connect video visiting families to Osborne events and opportunities
- Input and maintain video visiting data (visit records, case records, referral information, progress notes, etc)
- Collect and maintain video visiting survey data
- Conduct outreach to recruit new families
- Respond to program inquiries and submit community referrals to the appropriate facilities
- Participate in all relevant video visiting and CYFS meetings and training as deemed necessary
- Work as a member of the video visiting team to ensure the smooth operation of daily video visits
- Attend assigned training
- In-person attendance is required to collaborate with co-workers
- This position requires clearance by the New York City Department of Correction. Candidates must be able to obtain and maintain DOC clearance.
- Perform other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
