Video Teller
About The Position
The video bank teller will be responsible for communicating with customers on video calls through an interactive teller machine (ITM) to assist them with check deposits, withdrawals, transfers, loan payments, credit card payments, updating personal information, troubleshooting online banking accounts (ex: getting logged out; helping them get back in), and going over account disputes. Not responsible for loan applications or opening accounts. Essential Functions/Responsibilities: Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization. Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat. Recognize sales opportunities and refer clients to sales associates Remain current on products, services, policies and procedures Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank Resolve customer issues through account research and utilization of support materials and resources Perform customer account transaction and maintenance activities accurately Strive for first contact resolution of customer inquiries, transactions and problem resolution Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Requirements
- Prior customer service experience - does not have to be call center
- Prior experience in banking is ideal - not required
- Completed Associates degree or higher education preferred
Responsibilities
- Monitor technical problems and correct deficiencies
- Monitor processing systems for efficient utilization
- Answer customer inquiries relating to bank products and services
- Recognize sales opportunities and refer clients to sales associates
- Remain current on products, services, policies and procedures
- Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
- Resolve customer issues through account research and utilization of support materials and resources
- Perform customer account transaction and maintenance activities accurately
- Strive for first contact resolution of customer inquiries, transactions and problem resolution
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
