Video Teller Part Time

Purdue Federal Credit Union • West Lafayette, IN

430d

About The Position

The Video Teller position at Purdue Federal Credit Union is a part-time role focused on delivering high-quality service to members and potential members through the Interactive Teller Machine (ITM) kiosk channel. The role involves processing transactions, providing account information, and educating members about credit union products and services. The Video Teller is expected to maintain compliance with all relevant regulations and contribute to personal professional development.

Requirements

• High School Diploma or GED Equivalent
• Minimum 6 months customer service or financial industry experience
• Competent computer skills
• Member service skills
• Problem solving skills
• Ability to multitask
• Ability to communicate professionally in writing and verbally
• Ability to follow core values of honesty, integrity, mutual respect, pride and ownership

Responsibilities

• Process member transactions accurately, efficiently and timely
• Provide account information to members
• Inform and educate members on products and services offered by the credit union
• Increase member product usage through exchanges and effective relationship building
• Perform account maintenance
• Troubleshoot member questions and resolve concerns
• Maintain product knowledge and expertise on Purdue Federal products and services
• Ensure compliance with all Federal and State regulations
• Ensure compliance with all Purdue Federal compliance and procedures
• Demonstrate and maintain an up-to-date knowledge of applicable regulatory requirements
• Cross-train on other functions in the contact center
• Take ownership of personal professional development

What This Job Offers

• Job Type: Part-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED