Video Teller (ITM)- Full Time

Park Community Credit Union • Louisville, KY

4d • Onsite

About The Position

By emphasizing ONE Park, ONE Mission, One Team, the Interactive Services MSR provides essential support to members by handling their financial transactions and inquiries through remote service channels. This role involves assisting members with various financial needs, processing transactions accurately, maintaining up-to-date knowledge of products and services, and ensuring compliance with credit union policies. The Interactive Services MSR also addresses member concerns, provides guidance on digital services, and ensures a smooth, efficient service experience through remote channels. This position is in office, but will be eligible to receive 25 Flex days that would allow working remotely.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must have excellent verbal communication skills.

Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed.
• Post transactions to member accounts and maintain member records.
• Utilizing the Interactive Teller Machines (ITM), welcome members and provide routine information concerning accounts and services; directs members to branch staff for specific transactions or services unable to be performed by the ITM.
• Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions.
• Remain abreast of the ITM technology and delivery methods as they develop and/or change.
• Achieve individual goals and assist in reaching established department goals.
• Engage in conversations with members on Park’s products and services, when applicable.
• Keep manager informed of issues that may arise with the ITM when serving members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED