ITM Service Specialist

TRUE SKY FEDERAL CREDIT UNION • Oklahoma City, OK

4d

About The Position

An ITM Service Specialist provides exceptional, personalized Member service through an interactive teller machine (ITM). Members touch the screen of an ITM to be directly connected with a ITM Service Specialist who assists the Member in completing their financial transaction through a video interface. The ITM Service Specialist develops Member relationships, educates Members on the use of ITMs, provides technical support, and ensures each transaction is processed accurately and efficiently.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Strong computer skills, ability to multitask: ITM staff will be required to use 2-3 software programs concurrently to complete a transaction. Use general office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate cash counting machines.
• Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations.
• Maintains confidentiality related to Credit Union operations and work-related information.

Responsibilities

• Greets members with a friendly smile and greeting on ITM Video screen within the prescribed timeframes. Process deposits, withdrawals, loan payments, and other transactions via ITM video interface by verifying Member identity/signatures, securing approval for transactions when appropriate, and ensuring the accuracy of the amounts handled.
• Provide back up to contact center agents as needed.
• Process various administrative transactions including, but not limited to, mail payments and deposits, . Assist with remote deposit capture and other transactions as needed.
• Cross-sell credit union products and services. Encourage and advocate the use of technology to meet Member needs.
• Complete certain account maintenance including, but not limited to, address changes, stop payments, statement/check copy requests, check orders, and account closures.
• Assist in mitigation of risk and losses to the credit union through the review of account activity and by gathering information required for the completion of CTRs and SARs. Reporting suspected fraud activity to your supervisor immediately.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees