Video Teleconferencing (VTC) Technician

Titan Technologies Career • Peterson AFB, CO

1d

About The Position

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Video Teleconferencing (VTC) Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally. Job description The VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of VTC hardware, software and network connections. The VTC Technician must have expertise in scheduling VTC sessions in VTC bridges, as well as hands-on experience with debugging the interoperation of VTC bridges and end points.

Requirements

• A DoD TS/SCI clearance
• At least two years of experience supporting and troubleshooting VTCs equipment in Government environment, as well as troubleshooting and fixing VTC hardware and software.
• High School Diploma with 6 years of experience OR AA + 4 yrs of experience OR BS + 2 years of experience OR MS + 0 years of experience

Nice To Haves

• DoD 8570.01-M IAT II certification
• ITILv4 Certification
• AVIXA's CTS certification
• Specialized Certifications for a specific systems used (e.g., Cisco, Polycom)

Responsibilities

• Install, configure, manage, maintain, operate, and defend common area VTC equipment, including day-to-day setup, scheduling, and monitoring.
• Schedule, coordinate, and administer multiple simultaneous VTC sessions.
• Provide dedicated support to VTCs attended by VIPs.
• Recommend upgrades to VTC systems.
• Provide version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs.
• Install flat panel displays, room based VTC endpoints, projectors, and A/V equipment.
• Resolve issues down to the equipment level (black box).
• Manage, maintain, and post a daily MSL and shift change procedures.
• Schedule, configure, and connect users to DISA GVS and DVS conferences.
• Train designated personnel on the operation of VTC equipment.
• Potential to work shifts during exercises.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees