VTC) Technician

Titan Technologies

10h

About The Position

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Audio Visual / Video Teleconferencing (AV/VTC) Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally. The AV/VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of VTC hardware, software and network connections. The AV/VTC Technician must have expertise in scheduling VTC sessions in AV/VTC bridges, as well as hands-on experience with debugging the interoperation of AV/VTC bridges and end points.

Requirements

A DoD TS/SCI clearance
At least four years of experience supporting and troubleshooting AV/VTCs equipment in Government environment, as well as troubleshooting and fixing AV/VTC hardware and software.

Nice To Haves

DoD 8570.01-M IAT II certification
AVIXA's CTS certification
Specialized Certifications for a specific systems used (e.g., Cisco, Polycom)

Responsibilities

Install, configure, manage, maintain, operate, and defend common area VTC equipment, including day-to-day setup, scheduling, and monitoring.
Schedule, coordinate, and administer multiple simultaneous VTC sessions.
Provide dedicated support to VTCs attended by VIPs.
Recommend upgrades to VTC systems.
Provide version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs.
Install flat panel displays, room based VTC endpoints, projectors, and A/V equipment.
Resolve issues down to the equipment level (black box).
Manage, maintain, and post a daily MSL and shift change procedures.
Schedule, configure, and connect users to DISA GVS and DVS conferences.
Train designated personnel on the operation of VTC equipment.
Potential to work shifts during exercises.