VICTIMS’ RIGHTS COMPLIANCE ADMINISTRATOR

Arizona Department of Administration • Phoenix, AZ

13d • Hybrid

About The Position

The Arizona Attorney General’s Office Criminal Division/Office of Victims
Services is seeking a Victims’ Rights Compliance Administrator.

The position is responsible for managing the statewide victims' rights
compliance program, which is exclusive to the Attorney General's Office, and is
part of the Office of Victim Services' Agency Support Team (AST). Managing this
program requires a high level of discretion and independent judgment. The
program's compliance responsibilities are carried out in two primary ways:
agency audits and investigations of alleged victims' rights violations.

This position is responsible for receiving, evaluating, and investigating
submissions from victims regarding alleged violations of their rights;
conducting formal inquiries into the practices of criminal and juvenile justice
agencies; and providing supportive services such as information, intervention,
and referral when appropriate. To fulfill these responsibilities, the Victims'
Rights Compliance Administrator (VRCA) researches issues related to victim
complaints using a variety of sources, conducts and analyzes the results of
formal inquiries, prepares findings, makes recommendations, and takes actions
aimed at resolving individual disputes or addressing systemic issues. The VRCA
maintains policies related to the receipt and processing of complaints, as well
as the database used to track and document complaint case management and
outcomes.

Additional responsibilities aimed at enhancing governmental entities' ability to
comply with victims' rights laws include conducting in-depth program audits and
annual desk reviews of Victims' Rights Program recipients; providing ongoing
technical assistance to statewide criminal justice agencies responsible for
delivering mandated victims' rights services; delivering victims' rights
education presentations and assisting with presentation development; assisting
the AST Education and Victims' Rights Program administrators with program tasks
and support; and implementing initiatives that promote statewide uniformity and
efficiency, such as developing and distributing standardized victims' rights
forms and advancing technological solutions.

This position may offer the ability to work remotely two days a week based upon
the department's business needs and continual meeting of expected performance
measures.

Requirements

• Considerable knowledge of the criminal justice system process
• Considerable knowledge of AZ victims' rights laws at all levels of the system, and techniques for applying victims' statutory rights to administrative operations
• Considerable knowledge of principles and practices of public and organizational administration, including program development and accountability
• Considerable knowledge of general fiscal management, including budgetary preparation and control
• Considerable knowledge of generally accepted accounting principles and funding-structure management
• Considerable knowledge of processes, concepts, methods, practices, and techniques of program management, auditing, and finance management
• Considerable knowledge of computers and software, including Microsoft Office applications, general AI tools, Adobe Acrobat programs, and case-management systems or databases
• Skills in interpreting program policies, procedures, rules, and regulations effectively
• Skills in developing and maintaining effective working relationships with members of the justice community while representing the AGO, and leading collaborative efforts with a variety of service providers
• Skills in demonstrating effective oral and written communication, training, and presentation skills
• Skills in controlling and implementing comprehensive programs while applying complex analyses to resolve problems; developing efficient procedures to meet program goals; working with personnel across diverse geographic locations; and preparing a wide variety of reports and documents using spreadsheet, word-processing, and database software
• Skills in analyzing financial and program data and presenting it in a clear and useful format
• Skills in composing complex correspondence and reports while applying proper grammar, punctuation, spelling, formatting, and basic editing standards
• Skills in demonstrating exceptional organizational and time-management skills and adapting to changing priorities
• Ability to analyze, interpret, and act on information from various sources and make appropriate decisions
• Ability to plan, coordinate, and prioritize work activities and apply effective problem-solving methods
• Ability to perform detailed work with a high degree of accuracy, including strong writing and communication skills and the ability to edit and review materials for clarity and precision
• Ability to produce high-quality deliverables under short time constraints
• Ability to plan, control, and direct services involved in implementing complex analyses to resolve problems
• Ability to develop effective and efficient procedures to meet program goals and to prepare complex reports and other documents
• Ability to use tact and diplomacy when interacting with agency employees and public officials
• Ability to understand policies, practices, and organizational relationships within and between the AGO and client agencies
• Ability to generate clear, accurate, and professionally formatted documents

Nice To Haves

• Bachelor of Arts or a Bachelor of Science degree from an accredited university with an emphasis on public administration; three-five years of experience in public administration, program management, criminal justice/victim services or a related field.

Responsibilities

• Receive and respond to victim correspondence by mail, letter, e-mail, telephone, fax, or personal contact; screen victim complaints for validity; review and evaluate information to assess allegations of victims' rights violations; explain victims' rights law, agency policies, practices and procedures; provide information to explain the administration of justice and governmental operations, recommend alternative referral resources; and maintain record of victim contacts and actions taken.
• Annually review and evaluate all entities that qualify under ARS 41-191.08 (C) to receive Victims' Rights Program (VRP) funding; adjust entity award amounts based on compliance with performance standards and audit recommendations; ensure VRP recipient agencies maintain 100% compliance with VRP reporting requirements under ARS 41-191.08(F).
• Provide daily technical assistance to criminal and juvenile justice agencies on VRP and victims' rights issues; remain up to date on current VRP issues, and victims' rights statutes and rules to ensure compliance; with the director and coworkers, interpret state laws, rules and administrative orders related to victims' rights and services; research and provide technical assistance to criminal justice agencies that inquire with the Attorney General's Office about the implementation of victims' rights.
• Maintain an internal database on victims' rights complaints and findings for compliance documentation and program measurement; provide monthly and annual statistics to the Office Administrator and Director for strategic planning and reporting; and complete AGO annual reports on victims' rights compliance, including program status, agency adherence, and required statistics for grant reporting.
• Update procedures and develop an audit schedule for VRP-funded recipients, including key auditing areas and audit guide/report templates; conduct annual audits of scheduled agencies to ensure compliance with program mandates; complete audit reports and follow up with agencies to ensure corrective actions are implemented; and produce a summary of audit findings and recommendations.
• Further statewide uniformity and efficiency by participating in the development and distribution of victims' rights forms; support the implementation of technological advancements and improvements.
• Develop and maintain competency with GMAN, the OVS electronic grants management system; complete audits using GMAN; review annual reports within the system; and help maintain VRP contact and records information.
• Quarterly, write and distribute the victims' rights-based newsletter, The Victims' Rights Brief.
• Other duties as assigned as related to the position.

Benefits

• Student Loan Assistance
• Sick leave
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level