Victim Services Program Manager

State of North Carolina

1d•$29,822 - $47,707•Onsite

About The Position

This position is permanent, part-time and 20 hours per week. The North Carolina Innocence Inquiry Commission is seeking a qualified candidate to provide services to victims of crime in the Innocence Inquiry Commission’s office including victim notification, Commission process education, secure waiting areas, travel scheduling, Commission investigative support, Commission hearing preparation, participation and preparation for any associated three judge panel to assist with any compensation and restitution and make referrals to victim advocacy agencies. The employee will gather information from victims, inform victims of their rights and support victims as needed when NC IIC staff needs to collect information from victims.

Requirements

Knowledge of: NC law, Criminal and Civil Procedure; criminal justice and the NC court system; procedures to inform victims and witnesses; community resources to refer victims and witnesses; and NCIIIC governing statute.
Skill in: effective communication orally and in writing; and Microsoft Office.
Ability to: manage relationships with victims in a post-conviction setting; maintain a neutral perspective; analyze and comprehend voluminous amounts of information and identify minute and/or overlooked details; work independently and in a team setting; stay up to date on rights of victims and resources for victims; and travel overnight.
Bachelor’s degree or higher in a field related to victims’ education or support/trauma/social services or similar related field of study and (2) years of legal/victim support experience as well as (1) year of program implementation experience or (1) year of teaching experience.

Nice To Haves

Management prefers someone with certification through NCVAN or similar agency, but willingness to receive this certification is a requirement.

Responsibilities

Review the case file to identify all potential victims.
Instruct victims and witnesses on Commission procedures, answers questions, may conduct tours of the hearing room and/or courtroom and provides program information.
Assist victims with completion of any allowable statutory participation in Commission proceedings.
Assure that all available services are provided to victims and witnesses; and checks on the status of services being provided.
Refer victims and witnesses to social service agencies when indicated.
Maintain files on all victims and witnesses; selects or composes letter; and updates case files as necessary.
Determine which victims and witnesses are required at Commission proceedings or three judge panels and assures their notification and ensures appropriate subpoenas are issued.
Arrange transportation, hotel accommodations, childcare and, when necessary, intercedes with employers.
Notify victims of the status of their cases as allowed by statute.
May present community awareness programs and recruit and train volunteers/interns.
May attend victim interviews with the IIC team on request.
Develop policies regarding victim notification, victim support, and victim education.
Train Commission investigative staff on best practices for interviewing and interacting with victims.
Develop education resources specific to the Commission process and will identify and facilitate partnerships with other victim service organizations when needed.
Prepare and offer training to other agencies and criminal justice partners related to the Commission’s post-conviction services and post-conviction services for victims in general.
Manage and maintain grant funding related to Victim Services under the grant they are hired.
Create and maintain data regarding effectiveness of the Victim Support Program at NCIIC.
Responsible for day-to-day implementation of the Victim Support program at NCIIC with little oversight from management.
Responsible for identifying and recognizing any areas of trauma/victim support that are necessary in the Commission’s day-to-day work and facilitating necessary policies, practices, and training related to those areas.
Management of the current VOCA grant, to include record keeping, management of funds and spreadsheets related thereto as well as any services/projects required to maintain grant access
Provide re-entry support for exonerees through coalition efforts with outside agencies and partners.
Facilitate research projects in the field and disseminate such research to the staff.
Responsible for outreach and public education presentations.
Responsible for the Commission’s LinkedIn account.
Maintaining/updating the exoneree and victim services’ Commission webpages.
Develop the victim/witness portion of the annual report provided to the state legislature and Courts.
Develop and maintain relationships with state and federal legislators, legislative staffers, and other key decision-makers/agencies in the sphere of wrongful conviction/advocacy work to promote the needs of the crime victims and exonerees.
Monitor, track, and provide technical assistance related to pending legislation and other policy updates that impact crime victims and exonerees in North Carolina.