Victim Services Specialist - Troop 2

State of Delaware • New Castle, PA

19h

About The Position

This position is responsible for short-term and long-term crisis intervention of victims of crimes, determining their needs, and assisting victims in acquiring necessary assistance.

Requirements

• Knowledge of crisis intervention and casework management methods and techniques.
• Knowledge of human behavior.
• Knowledge of proper telephone techniques.
• Knowledge of computer functions with Word and Access software.
• Ability to learn Delaware State Police procedures for dealing with victims/survivors of violent crimes.
• Knowledge of services available through governmental agencies and community based organizations.
• Ability to establish and maintain effective relationships with people in highly stressful or traumatized conditions.
• Skill in conducting interviews, often of a sensitive nature.
• Ability to be on-call 24 hours a day during assigned “on call” rotation.
• Bachelor’s degree in psychology, or related field, and one year of experience in crisis intervention.
• Applicants must be legally authorized to work in the United States.
• A satisfactory criminal background check is required as a condition of employment.

Responsibilities

• Interview victims and/or families of victims of crimes to determine needed assistance and makes referrals to other agencies/resources.
• Performs follow-up contact to victims and/or their families either in person, via telephone or through written correspondence.
• Write reports to summarize cases and maintain database files of all case contacts and to provide information, referral services or crisis intervention.
• Provides outreach services to the community by presenting awareness programs at senior centers, nursing homes, etc. Also provides appropriate training to outside agencies as well as to law enforcement.
• Provides victim assistance by accompanying persons to court and hospitals.
• Assists Victim Services Officers at troop level by providing assistance to victims and/or families at crime scenes or accidents.
• Availability to provide after hours “on call” duties on a rotating basis with co-workers.
• Respond to 800 line hotline calls or out to crime/accident scene as needed on 24 hour basis.
• Performs related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level