Victim Services Coordinator - GSS III

Baltimore City • Baltimore, MD

9d

About The Position

The Victim Services Coordinator is responsible for delivering effective case management services to victims of crime in Baltimore City. The Coordinator works with community-based providers and families to assess their specific needs and implement service provision enhancements, as appropriate. This role is critical in MONSE’s work to redefine safety and promote a more culturally and geographically appropriate approach to the treatment of victims of violence. The Coordinator will assist the Victim Services team in increasing public awareness and working with community-based partners and agencies to cultivate services. In addition, the coordinator will be responsible for referring victims and their families to victim services providers and wraparound supports. This position requires strong alignment with MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment. The successful candidate will meet all grant deliverables from designated local, state and federal funders as well as develop and co-produce shared, integrated and coordinated response protocols inclusive of law enforcement, city agencies and service providers that reach the neighborhoods with 75% of the cities total victimization occurrences.

Requirements

• Bachelor's degree in Criminal Justice, Sociology, Psychology, or related social or behavioral science and/or 1 – 3 years related experience; experience with law enforcement, prosecution and/or victim services response to violence and proven ability to work with stakeholders from multiple disciplines.
• Ability to build lasting relationships and trust with service providers and victims of crime.
• Ability to uncover needs and concerns of victims.
• Experience managing sensitive information.
• Self-motivated and results-oriented.
• Knowledge of the dynamics of human behavior, and the psychological, social and vocation aspects and best practices in working with victims of crimes.
• Ability to communicate effectively, problem solve, coordinate efforts with multiple agencies and/or organizations, and work effectively with people from diverse backgrounds.
• Knowledge of Microsoft Office Suite.
• Skilled in the use of office software applications to prepare reports and use software to develop information; able to enter data in required management reports.
• Knowledge of local, state, and federal laws pertaining to victims of violence.
• Excellent organization skills with proven ability to meet multiple deadlines and balance numerous projects in a fast paced and changing environment.

Responsibilities

• Conduct community needs assessments, outreach and education as it relates to victims services.
• Provide case management services and support to clients enrolled.
• Develop and maintain knowledge of crime victimization and best practices in victim services.
• Maintain confidentiality of victim and departmental information.
• Refer victims and families to victim services providers and wraparound supports.
• Facilitate peer support groups with clients of the program.
• Attend non-traditional therapy classes with clients.
• Facilitate Youth Ambassador / Peer Educator program around trauma awareness.
• Partner with Victim Services Managers to monitor efforts of community partners in providing services to victims of violence and provide updates accordingly.
• Deliver timely and thorough reporting of project deliverables to immediate supervisor.
• Attend community meetings and assist in the development of public information campaigns, as appropriate, for Baltimore City residents and the wider community.
• Attend and participate in inter-agency meetings, professional group meetings and related activities; attend workshops, conferences, and classes to increase professional knowledge; serve on committees as assigned; stay abreast of new trends and innovations in the field of victim services.
• Complete and submit bi-weekly case notes.
• Maintain case files on data management software.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees