Victim Services Coordinator, Grant Services Specialist III (NCS) - Baltimore Police Department

Baltimore City•Baltimore, MD

About The Position

The Baltimore Police Department is currently seeking Grant Services Specialist III –Victim Services Coordinators (VSC) who will be responsible for the provision of direct services to victims and secondary victims of crime. Under direction, the VSC will assist victims by providing a full range of services including assistance with compensation claims, crisis intervention, court support, case status updates, community referrals, and community awareness; and performs other related duties as required.

Requirements

Education: Bachelor’s degree in criminal justice, Social Work (BSW), Human Services, or any other related field
Experience: Have at least one-years' experience providing services to victims of crimes or working within the criminal justice system and two-years of administrative experience
Equivalency Notes: Have an equivalent combination of education and experience.
Ability to work independently and as part of a team
Ability to establish a professional rapport with police personnel, supervisors, the community, outside agencies and outside bereavement programs
Excellent crisis intervention skills
Ability to communicate difficult/sensitive information
Knowledge of the law enforcement/criminal justice field
Ability to work efficiently in a stressful, intense environment
Ability to take initiative, work independently, balance multiple cases, set priorities, and work autonomously yet also as a member of a team
Excellent written and verbal communication skills including public speaking
Ability to effectively interact with a diverse population
Full understanding of the dimensions of response to victimization
Ability to facilitate referrals to appropriate services/agencies

Responsibilities

Provide advocacy to victims and/or surviving family members to help address their emotional, physical and financial needs to reduce the impact of trauma
Connect crime victims and/or surviving family members to the detectives working on the case; provide information about crime victims’ compensation and other victims’ rights, and explain what to expect during various stages of the criminal justice process
Respond to scenes and/or hospitals through an on-call rotation to provide crisis intervention
Provide resources and make appropriate referrals to partnering agencies to assist with the victims or family’s needs
Conduct home visits to deliver food packages and assist detectives at initial family meetings
Accompany victims and/or surviving family members to court hearings and criminal proceedings to offer support
Serve as a liaison between the Victim Services Unit, detectives, patrol officers, partner agencies, and the community
Maintain case files in the Victim Services Database
Network and build rapport with community organizations
Become an active liaison with other grievance organizations and attend various meetings when necessary
Assist victims and/or surviving family members with the retrieval of property when applicable