Victim Services Caseworker

International Rescue Committee • Phoenix, AZ

1d • $22 - $23 • Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime, including human trafficking. The Caseworker is responsible for completing eligibility screenings, developing service plans, educating clients on available resources and legal rights, and addressing barriers to service access. This role also supports programmatic and administrative functions, including documentation, case file management, and data tracking, in alignment with donor and program requirements.

Requirements

• Bachelor’s degree in Human Services or related field strongly preferred; equivalent experience may substitute.
• 2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.
• Case management and/or victims assistance experience preferred
• Excellent written and spoken English skills
• Strong organizational skills and detail-oriented
• Excellent writing and analytical skills
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
• Computer literacy, data base experience preferred
• Ability to work independently and be a flexible team player
• Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication skills, both written and verbal.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Nice To Haves

• Public Speaking and/or presentation experience preferred

Responsibilities

• Provide comprehensive case management services, including assisting clients in accessing community resources, making referrals to legal providers, and supporting service plan implementation.
• Conduct eligibility screenings and complete enrollment paperwork for all program participants.
• Assess and evaluate client needs and develop individualized service plans, including safety planning and self-sufficiency tracking.
• Provide crisis intervention and trauma-informed support to victims and their families, including emotional support, education on victim rights, and assistance navigating the criminal justice process.
• Assist clients with compensation applications and interventions with landlords, employers, and other stakeholders as needed.
• Ensure client needs are addressed in a timely, client-centered manner.
• Maintain accurate and timely case notes and client records in accordance with program and donor requirements.
• Track program activities, compile data, and support reporting requirements.
• Manage case files and ensure proper documentation of services provided.
• Support compliance with all IRC policies, procedures, and donor regulations.
• Build and maintain relationships with local, state, and federal stakeholders, including law enforcement and service providers.
• Conduct outreach to identify and support victims of crime and human trafficking across Arizona.
• Support development and implementation of outreach and training activities to meet program goals.
• Strengthen collaboration with community partners, coalitions, and service networks.
• Participate fully in program meetings, trainings, and staff development activities.
• Support overall program implementation and contribute to team-based service delivery.
• May train and support interns and volunteers.
• Develop and maintain knowledge of the Trafficking Victims Protection Act (TVPA) and related policies.
• Complete required trainings, including OVC’s Understanding Human Trafficking Training.
• Use personal, insured vehicle or public transportation to travel within the service area as needed.
• Adhere to IRC policies, the IRC Way, and Child Safeguarding standards.
• Perform other related duties as assigned.

Benefits

• We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees